Director of Client Services

4 weeks ago


Canada British Columbia Institute of Technology Full time $149,823 - $215,370
Job Title: Director, Client Services

BCIT's Information Technology Services department is seeking a Director, Client Services to provide strategic direction to the delivery of customer-focused IT services to the Institute's faculty, staff, and students.

Key Responsibilities:
  • Develops client services strategies, plans, and policies, and drives out strategic initiatives that support achievement of service goals.
  • Leads operational and tactical client services relationships across all user groups, and engages with the BCIT community to ensure day-to-day needs are understood and addressed.
  • Acts as strategic advisor and collaborates with the AVP, ITS management team and business partners on IT client services matters.
Requirements:
  • Bachelor's degree in computer science, information systems, business, or other related field.
  • ITIL certification (preferably for service management).
  • 10 years' experience in IT and business/industry at progressive levels of responsibility, involving leadership, management of cross-functional teams, and influencing key partners.
What We Offer:
  • Competitive pay
  • Minimum of twenty-five days of vacation
  • Competitive employer-paid extended health and dental plan
  • Defined benefit pension plan with employer contributions
  • Flexible hybrid work arrangements available
  • Access to most BCIT Flexible Learning courses free of charge
  • Wellness and Employee Assistance programs
  • Complimentary membership with free access to the Fitness Centre, Gymnasium, and more

BCIT values diverse experiences, ideas, cultures, and perspectives and is committed to fostering a diverse and inclusive workplace. As an equal opportunity employer, we encourage applications from members of all groups experiencing barriers to equity.



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