Director of Client Services
4 weeks ago
BCIT's Information Technology Services department is seeking a Director, Client Services to provide strategic direction to the delivery of customer-focused IT services to the Institute's faculty, staff, and students.
Key Responsibilities:- Develops client services strategies, plans, and policies, and drives out strategic initiatives that support achievement of service goals.
- Leads operational and tactical client services relationships across all user groups, and engages with the BCIT community to ensure day-to-day needs are understood and addressed.
- Acts as strategic advisor and collaborates with the AVP, ITS management team and business partners on IT client services matters.
- Bachelor's degree in computer science, information systems, business, or other related field.
- ITIL certification (preferably for service management).
- 10 years' experience in IT and business/industry at progressive levels of responsibility, involving leadership, management of cross-functional teams, and influencing key partners.
- Competitive pay
- Minimum of twenty-five days of vacation
- Competitive employer-paid extended health and dental plan
- Defined benefit pension plan with employer contributions
- Flexible hybrid work arrangements available
- Access to most BCIT Flexible Learning courses free of charge
- Wellness and Employee Assistance programs
- Complimentary membership with free access to the Fitness Centre, Gymnasium, and more
BCIT values diverse experiences, ideas, cultures, and perspectives and is committed to fostering a diverse and inclusive workplace. As an equal opportunity employer, we encourage applications from members of all groups experiencing barriers to equity.
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