Enterprise Cloud Incident Resolution Specialist

2 days ago


Toronto, Ontario, Canada SAP Full time
Overview
SAP's Enterprise Cloud Services organization is a global business unit providing cloud hosted infrastructure and application management services to SAP customers worldwide. As a Major Incident Manager, you will be part of a highly qualified team handling high-profile, high-pressure issues in a 24/7 operations model.

About the Role
The Major Incident Manager is responsible for owning customer-centric escalations end-to-end. This involves ensuring the appropriate resources from various technical and customer-delivery teams are assigned to an escalation and working together efficiently under their coordination until the customer situation is de-escalated.

Key Responsibilities:
- Participate in and drive internal technical calls to resolve issues
- Continuously document and report progress made towards resolution
- Collaborate with customer-facing teams for support when needed
- Coordinate implementation of safeguarding structures
- Work closely with business teams in a customer-oriented manner with a proactive service attitude in a highly motivated, globally distributed team

Requirements
This role requires a Graduate or Master's Degree in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems. You should have 7+ years professional experience, out of which minimum 5 years in IT Infrastructure functions. Experience in Performance tuning, Technical reviews and Audits Knowledge of High Availability/Disaster Recovery Strategy is also required.

What We Offer
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Additionally, you will have access to continuous learning opportunities, flexible work arrangements, and a comprehensive total rewards package that includes health benefits, retirement savings plans, and paid time off. The targeted combined range for this position is $109,100 - $185,400 CAD.

  • Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

    The Incident, Problem & Change Manager at EQ Bank | Equitable Bank will play a critical role in ensuring the stability and resilience of our systems.About the RoleWe are seeking an experienced professional to join our team as an Incident, Problem & Change Manager. This is a fantastic opportunity to work with a leading FinTech company and contribute to...


  • Toronto, Ontario, Canada Adecco Canada Full time

    Adecco Canada is seeking an experienced Incident Manager to join their client's team in Toronto, ON. This 12-month contract role offers a competitive salary of $50 per hour.About the RoleThis key position plays a vital role in managing the incident management lifecycle and ensuring prompt resolution of incidents within the banking or financial services...


  • Toronto, Ontario, Canada Adecco Canada Full time

    Incident Manager Job DescriptionAdecco Canada is currently seeking an experienced Incident Manager to join our team in Toronto, ON. This is a 12-month contract role with the possibility of becoming permanent that offers a competitive salary of $50 per hour.Estimated Salary: $50/hourLocation: Toronto, ONShifts: 24/7 on-call support on a rotational basisJob...


  • Toronto, Ontario, Canada Air Tek Inc Full time

    We are seeking a highly skilled Lead Cloud Support Specialist to join our team at Air Tek Inc. and support our airline SaaS solution. As the primary point of contact, you will manage high-impact customer inquiries, ensure swift responses, and deliver exceptional service to leading airline clients.This role involves advanced troubleshooting and escalation,...


  • Toronto, Ontario, Canada Maarut Inc Full time

    Job DescriptionWe are seeking a highly skilled Enterprise Application Support Specialist - Cloud Architect to join our team at Maarut Inc. This is an exciting opportunity for a motivated and detail-oriented individual to support the development and maintenance of our cloud-based applications.Key ResponsibilitiesSupport the development and maintenance of...


  • Toronto, Ontario, Canada AMEX Full time

        About the RoleWe are seeking a highly skilled Enterprise Security and Infrastructure Specialist to join our team at Wayfair. In this role, you will be responsible for designing, implementing, and maintaining the security and infrastructure of our cloud and on-premises environments. This is a unique opportunity to work with a dynamic team and...


  • Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

    Join Our TeamThe EQ Bank | Equitable Bank is looking for a seasoned professional to fill the role of Digital Incident Resolution Lead. This position comes with a competitive salary of $90,000-$120,000 per annum. The ideal candidate should have 3 years of experience in technical incident resolution or product defect resolution and be well-versed in ITIL 4...


  • Toronto, Ontario, Canada 570 The Dominion of Canada General Full time

    At 570 The Dominion of Canada General, we are seeking a skilled Enterprise Cloud Architect Specialist to join our team.About the OpportunityThis is an exciting opportunity for a seasoned architect to interface directly with senior technology leaders and transform our current business and technology capabilities. As an Enterprise Cloud Architect Specialist,...


  • Toronto, Ontario, Canada Adecco Canada Full time

    Incident Manager RoleAdecco Canada is seeking an experienced Incident Manager to join their team in Toronto, ON. This 12-month contract role offers a competitive salary of $50 per hour with the possibility of becoming permanent.Job OverviewThe ideal candidate will play a crucial role in managing the incident management lifecycle and ensuring prompt...


  • Toronto, Ontario, Canada Royal Bank of Canada Full time

    Royal Bank of Canada is seeking an experienced Enterprise Vault Support Specialist to join our team in Toronto, Canada. This is a full-time position with a competitive salary and benefits package.The ideal candidate will have a strong background in secret management and privileged access management, with experience supporting HashiCorp Vault. They will be...


  • Toronto, Ontario, Canada TSX Inc. Full time

    About the Role:The TSX Inc. Information Security Office is seeking a highly skilled Cloud Security Specialist to join our team. As a key member of our security team, you will be responsible for designing, implementing, and maintaining industry-accepted Cyber Security principles and practices to ensure the protection of information assets processed, stored,...


  • Toronto, Ontario, Canada Prodigy Labs Full time

    Job Summary:We are seeking a skilled Enterprise Cloud Solutions Specialist to join our team at Prodigy Labs.This is a hybrid position that requires collaboration with cross-functional teams and working closely with developers, business partners, and support teams.Key Responsibilities:Migrate on-prem applications to the cloudOptimize and improve current ETL...


  • Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryWe are seeking an Enterprise Cloud Platform Solutions Specialist to join our team at Royal Bank of Canada. As a key member of our technology organization, you will play a critical role in designing, building, and operating cutting-edge cloud platforms that support the delivery of innovative software solutions.Key Responsibilities:BUILD AND OPERATE...


  • Toronto, Ontario, Canada Toronto Community Housing Full time

    About UsToronto Community Housing is a leading provider of social housing in Toronto, serving thousands of residents across the city.Job DescriptionWe are seeking an experienced Cloud Infrastructure Specialist to join our IT team. This is a full-time position reporting to the Supervisor, Network & Infrastructure.ResponsibilitiesProvide second-level support...


  • Toronto, Ontario, Canada Equitable Bank Full time

    Job SummaryWe are seeking an experienced Technical Incident Management Specialist to join our team at Equitable Bank, Canada's Challenger Bank. This role requires a strong understanding of technical incident resolution and problem management principles.About the RoleThe successful candidate will be responsible for managing the lifecycle of incidents,...


  • Toronto, Ontario, Canada Royal Bank of Canada Full time

    About the RoleWe are seeking an experienced Enterprise Secret Management Specialist to join our team. The ideal candidate will have a strong background in Linux system administration and secret management platforms, particularly HashiCorp Vault.ResponsibilitiesSupport enterprise-wide services in the IAM domain, including secret management and privileged...


  • Toronto, Ontario, Canada Bank of Montreal Full time

    Senior Identity and Access (IAM) Specialist, Cloud Infrastructure Entitlement Management (CIEM)Serving as a trusted advisor on IAM standards and controls for Bank of MontrealJob Summary:As a Cloud Security Architect Specialist, you will provide strategic input into security best practices, configure CIEM tools to monitor and report on IAM standards and...

  • Enterprise Architect

    1 month ago


    Toronto, Ontario, Canada Intact Financial Corporation Full time

    We're looking for a seasoned Enterprise Architect to lead the development of our cloud and on-prem security architecture vision. The ideal candidate will have in-depth experience with cloud and cyber security frameworks, standards, and best practices.Key Responsibilities:Lead the development of a strategic cloud and on-prem security architecture vision,...


  • Toronto, Ontario, Canada Lorven Technologies Full time

    Lorven Technologies is seeking a highly skilled Enterprise Cloud API Specialist to join our team.We offer a competitive salary of $140,000 - $180,000 per year, based on experience and location in Toronto, Canada.Job DescriptionWe are looking for an experienced developer with a proven track record of delivering high-quality solutions using modern Java...


  • Toronto, Ontario, Canada Bank of Montreal Full time

    Job SummaryWe are seeking a highly skilled Cloud Security Specialist to join our team at Bank of Montreal. As a Cloud Security Specialist, you will be responsible for providing strategic input into Security best practices as a trusted advisor and a subject matter expert on relevant regulations and policies.Key ResponsibilitiesConfigures CIEM tool to monitor...