Retail Store Operations Manager

2 days ago


Cambridge, Ontario, Canada Michaels Full time

Overview:

Michaels is a leading arts and crafts retailer seeking an experienced Front-end Management Professional to oversee the daily operations of our store in Cambridge, ON.

About the Role:

This challenging role involves managing and delivering effective front-end operations and expectations while maintaining store recovery standards to meet customer needs. As a key member of our team, you will be responsible for ensuring compliance with applicable laws and Company policies, executing Standard Operating Procedures (SOPs) and driving results through your KPIs and team's performance management process.

Responsibilities:

  • Manage store recovery standards to deliver Brand Promises
  • Lead omnichannel processes and assist Store Manager in executing class and in-store events according to Company programs
  • Plan and execute shrink and safety programs, cash reconciliation, bank deposits, inventory processes, and Return to Vendor (RTV) activities as needed
  • Assist with onboarding new Team Members and participate in Talent Development programs
  • Serve as Manager on Duty (MOD), interact positively with customers and staff, and remain respectful even in difficult situations
  • Cross-train in Custom Framing selling and production, and lead high-quality framing solutions in select stores without a Framing Manager

Requirements:

  • Retail management experience preferred
  • Ability to move throughout the store, stand for long periods, and lift heavy boxes
  • Familiarity with standard operating procedures, compliance with laws and regulations, and execution of company policies

Estimated Salary Range: $55,000 - $65,000 per year, based on location and experience

Benefits:

  • Paid vacation time
  • Employee discounts on products and services
  • Ongoing training and development opportunities

We're Here for All Makers: Michaels is an Equal Opportunity Employer committed to creating a diverse and inclusive work environment where innovation and teamwork come together to support the most exciting missions in the world.


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