Dining Establishment Operations Manager Position

6 days ago


Hamilton, Ontario, Canada Tim Hortons #6993 Full time

The Dining Establishment Operations Manager at Tim Hortons #6993 plays a crucial role in ensuring the smooth operation of our restaurant. This position is responsible for overseeing all aspects of the dining establishment, including staff management, customer service, and maintaining a clean and welcoming environment.

Job Summary

We are seeking an experienced and skilled Operations Manager to lead our team and drive business success. The ideal candidate will have a proven track record in managing a high-performing team, delivering excellent customer service, and driving sales growth.

This is a permanent, full-time position, with an estimated annual salary of $55,000 - $65,000, depending on experience. Our working hours are 35-40 hours per week, with a competitive benefits package that includes dental plan, disability benefits, and bonus opportunities.

Key Responsibilities:

  • Staff Management: Lead, motivate, and develop a high-performing team of restaurant staff to ensure exceptional customer service and efficient restaurant operations.
  • Cash Handling: Balance cash, complete balance sheets, and maintain accurate financial records to ensure compliance with company policies and procedures.
  • Health and Safety: Ensure that all health and safety regulations are followed, and implement procedures to minimize risks and prevent accidents.
  • Marketing and Sales: Participate in marketing plans and implementation to drive sales growth and increase brand awareness.
  • Customer Service: Provide exceptional customer service, address complaints, and resolve issues promptly and professionally.

Requirements:

  • Secondary (high) school graduation certificate required; degree preferred.
  • 1-6 months of experience in a similar role or industry.
  • Excellent communication, leadership, and problem-solving skills.
  • Able to work independently and as part of a team.

Working Conditions:

  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 35-40 hours per week.


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