Personal Banking Associate

2 days ago


MontRoyal, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time
Job Summary

We are seeking a highly skilled and customer-focused Personal Banking Associate to join our team. As a key member of our branch, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch's customer experience.

Key Responsibilities
  • Provide personalized service and advice to customers, identifying and meeting their financial needs and goals.
  • Act as a premier lobby leadership branch representative, greeting and engaging customers in a range of conversations, including advice, service, education, and digital interactions.
  • Use your ability to discover and advise on meeting/exceeding customer needs by asking curious questions.
  • Train and educate customers on mobile, ATM, and online banking, as well as building customer-centric confidence with digital and emerging banking trends.
  • Educate and promote TD Bank products and services that align to customer needs, with a focus on Everyday Banking products and personal unsecured lending.
  • Point of contact for all customer problems, ensuring concerns are handled appropriately and within a timely fashion, escalating where necessary.
  • Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines.
  • Support the frontline with transactions, both cash and non-cash, as scheduled.
Requirements
  • High School diploma and/or 1+ years of relevant experience.
  • Post-Secondary or Undergraduate degree (in a related field) preferred.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Knowledge of banking products and services, with a focus on Everyday Banking and personal unsecured lending.
What We Offer

We offer a competitive compensation package, including a base salary, variable compensation, and a range of benefits, including health and well-being benefits, savings and retirement programs, paid time off, banking benefits, and discounts.

We are committed to providing our colleagues with the support they need to thrive both at work and at home. We offer regular career development and performance conversations, as well as access to an online learning platform and mentoring programs.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are interested in this opportunity, please submit your application, including your resume and a cover letter, to [insert contact information].



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