Personal Banking Associate

2 months ago

MontRoyal, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time
Key Accountabilities

Customer

  • Deliver exceptional customer experiences through every interaction, driving customer satisfaction and loyalty.
  • Act as the primary point of contact for customers, providing advice and guidance on banking products and services.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences.
  • Provide training and education on banking products and services, including mobile, ATM, and online banking.
  • Identify and capitalize on opportunities to sell TD Bank products and services that meet customer needs.
  • Resolve customer complaints and concerns in a timely and professional manner.
  • Maintain a professional and inviting branch environment, adhering to TD Bank's standards and guidelines.

Shareholder

  • Contribute to business objectives by identifying opportunities to sell banking products and services.
  • Develop and maintain knowledge of TD Bank's products and services, including Everyday Banking products and personal unsecured lending.
  • Understand and apply operating policies and procedures to ensure compliance and efficiency.
  • Support the achievement of business objectives for Operational Excellence.
  • Ensure timely and accurate completion of business processes and procedures.
  • Evaluate and escalate non-standard or high-risk transactions and activities as necessary.

Employee/Team

  • Participate fully as a member of the team, supporting a positive work environment that promotes service, quality, innovation, and teamwork.
  • Develop and maintain knowledge and expertise in own area, participating in knowledge transfer within the team and business unit.
  • Participate in personal performance management and development activities, including cross-training within own team.
  • Keep others informed and up-to-date about project status and progress.

Breadth & Depth

  • Develop and maintain knowledge and skills to offer service and advice for a range of banking products and services.
  • Understand and apply TD Bank's policies and procedures to ensure compliance and efficiency.
  • Provide recommendations and guidance to customers and internal partners.
  • Evaluate and resolve customer issues and complaints in a timely and professional manner.

Experience & Education

  • High school diploma and/or equivalent required.
  • 1+ years of relevant experience in banking or a related field.
  • Post-secondary or undergraduate degree in a related field preferred.

About Us

TD Bank is one of the world's leading global financial institutions, serving over 27 million households and businesses in Canada, the United States, and around the world. We are committed to delivering legendary customer experiences and building a better bank for our customers, colleagues, and communities.

  • Personal Banking Associate

    2 months ago

    Mont-Royal, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Personal Banking Associate to join our team. As a key member of our branch, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch's customer experience.Key ResponsibilitiesProvide personalized service and advice to...

  • Personal Banking Associate

    2 months ago

    Mont-Royal, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Personal Banking Associate to join our team. As a key member of our branch, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch's customer experience.Key ResponsibilitiesProvide personalized service and advice to...

  • Personal Banking Associate

    2 months ago

    Mont-Royal, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Personal Banking Associate to join our team. As a key member of our branch, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch's customer experience.Key ResponsibilitiesProvide personalized service and advice to...

  • Personal Banking Associate

    2 months ago

    Mont-Royal, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Personal Banking Associate to join our team. As a key member of our branch, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch's customer experience.Key ResponsibilitiesProvide personalized service and advice to...

  • Personal Banking Associate

    2 months ago

    Mont-Royal, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Personal Banking Associate to join our team. As a key member of our branch office, you will be responsible for establishing and maintaining impactful relationships with our customers, providing guidance and support to help them achieve their financial goals.Key ResponsibilitiesEngage customers...

  • Personal Banking Associate

    2 months ago

    Mont-Royal, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Personal Banking Associate to join our team. As a key member of our branch office, you will be responsible for establishing and maintaining impactful relationships with our customers, providing guidance and support to help them achieve their financial goals.Key ResponsibilitiesEngage customers...

  • Personal Banking Associate

    2 months ago

    Mont-Royal, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    Key AccountabilitiesCustomerDeliver exceptional customer experiences through every interaction, driving ongoing improvement of the branch customer experience.Act as the premier lobby leadership branch representative, engaging customers in advice, service, educational, digital, and informational conversations.Utilize curiosity to discover and advise on...

  • Personal Banking Associate

    2 months ago

    Mont-Royal, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    Key AccountabilitiesCustomerDeliver exceptional customer experiences through every interaction, driving ongoing improvement of the branch customer experience.Act as the premier lobby leadership branch representative, engaging customers in advice, service, educational, digital, and informational conversations.Utilize curiosity to discover and advise on...

  • Banking Advisor

    2 weeks ago

    Mont-Laurier, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a skilled Banking Advisor to join our team at National Bank. As a Banking Advisor, you will be responsible for providing exceptional client service and advice on personal and small business banking solutions.Key ResponsibilitiesProvide personalized banking solutions to clients, including transaction, investment, and personal...

  • Banking Advisor

    3 weeks ago

    Mont-Laurier, Quebec, Canada National Bank Full time

    Job Title: Banking AdvisorJob Summary:We are seeking a Banking Advisor to join our team at National Bank. As a Banking Advisor, you will be responsible for providing exceptional client service and advice on personal and small business banking products and services.Key Responsibilities:Provide personalized banking solutions to clientsOffer advice on...

  • Banking Advisor

    1 month ago

    Mont-Laurier, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly motivated and customer-focused Banking Advisor to join our team at National Bank. As a Banking Advisor, you will play a key role in providing exceptional service to our clients, helping them achieve their financial goals and objectives.Key ResponsibilitiesProvide personalized financial advice and solutions to clients,...

  • Banking Advisor

    4 weeks ago

    Mont-Laurier, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly motivated and customer-focused Banking Advisor to join our team at National Bank. As a Banking Advisor, you will play a key role in providing exceptional service to our clients, helping them achieve their financial goals and objectives.Key ResponsibilitiesProvide personalized financial advice and solutions to clients,...

  • Banking Advisor

    1 month ago

    Mont-Laurier, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly motivated and customer-focused Banking Advisor to join our team at National Bank. As a Banking Advisor, you will play a key role in providing exceptional service to our clients, helping them achieve their financial goals and objectives.Key ResponsibilitiesListen to clients' needs and resolve complex situationsProvide...

  • Banking Advisor

    1 month ago

    Mont-Laurier, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly motivated and customer-focused Banking Advisor to join our team at National Bank. As a Banking Advisor, you will play a key role in providing exceptional service to our clients, helping them achieve their financial goals and objectives.Key ResponsibilitiesListen to clients' needs and resolve complex situationsProvide...

  • Banking Advisor

    4 weeks ago

    Mont-Laurier, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly motivated and customer-focused Banking Advisor to join our team at National Bank. As a Banking Advisor, you will play a key role in providing exceptional service to our clients, helping them achieve their financial goals and objectives.Key ResponsibilitiesProvide personalized financial advice and solutions to clients,...

  • Banking Advisor

    1 month ago

    Mont-Laurier, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly motivated and customer-focused Banking Advisor to join our team at National Bank. As a Banking Advisor, you will play a key role in providing exceptional service to our clients, helping them achieve their financial goals and objectives.Key ResponsibilitiesProvide personalized financial advice and solutions to clients,...

  • Sales Associate

    3 weeks ago

    Mont-Royal, Quebec, Canada Rogers Full time

    Unlock Your Potential as a Sales Associate at RogersAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced retail environment? As a Sales Associate at Rogers, you'll play a key role in representing our brand and providing top-notch service to our customers. Key Responsibilities:Enhance the retail experience by...

  • Banking Advisor

    4 weeks ago

    Mont-Laurier, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly motivated and customer-focused Banking Advisor to join our team at National Bank. As a Banking Advisor, you will play a key role in providing exceptional service to our clients, helping them achieve their financial goals and objectives.Key ResponsibilitiesListen to clients' needs and provide personalized advice and...

  • Banking Advisor

    4 weeks ago

    Mont-Laurier, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly motivated and customer-focused Banking Advisor to join our team at National Bank. As a Banking Advisor, you will play a key role in providing exceptional service to our clients, helping them achieve their financial goals and objectives.Key ResponsibilitiesListen to clients' needs and provide personalized advice and...

  • Banking Advisor

    4 weeks ago

    Mont-Laurier, Quebec, Canada National Bank Full time

    Job Title: Banking AdvisorAs a Banking Advisor at National Bank, you will play a key role in providing exceptional client service and building strong relationships with our customers. Your primary responsibility will be to listen to clients' needs and resolve complex situations, while also providing advice and solutions to meet their transaction, investment,...