Customer Experience Representative

6 days ago

Winnipeg, Manitoba, Canada The Toronto-Dominion Bank (Canada) Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities

  • Provide personalized service to customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Process a variety of financial transactions, including deposits, withdrawals, and bill payments, ensuring accuracy and efficiency.
  • Assist with responding to customer concerns and escalating issues when necessary.
  • Identify customer needs and determine solutions to their problems, opening new accounts and products as needed.
  • Support the achievement of business objectives by contributing to the growth of our customer base and promoting our products and services.
  • Participate in process improvement initiatives and contribute to a positive work environment.

Requirements

  • High school diploma and/or equivalent experience.
  • 1+ years of relevant experience in a customer-facing role.
  • Post-secondary or undergraduate degree in a related field is preferred.

About Us

The Toronto-Dominion Bank (TD) is one of the world's leading global financial institutions, serving over 27 million households and businesses in Canada, the United States, and around the world. We are committed to delivering legendary customer experiences and building a better bank for our customers, colleagues, and communities.

Why Join Us?

At TD, we offer a total rewards package that reflects our commitment to our colleagues' financial, physical, and mental well-being. Our package includes a competitive salary, variable compensation, and a range of benefits, including health and wellness programs, savings and retirement plans, and career development opportunities.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal.

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