Customer Service Supervisor: Team Lead and Operations Coordinator
3 weeks ago
About GILL ONWARD ENTERPRISES INC.
We are seeking a dedicated Customer Service Supervisor to join our team as a Team Lead and Operations Coordinator. In this role, you will be responsible for overseeing the day-to-day operations of our customer service department, ensuring that all tasks are completed efficiently and effectively.
Job Description
The Customer Service Supervisor will be responsible for conducting performance reviews, performing same duties as workers supervised, co-ordinating, assigning and reviewing work, maintaining operation of computer systems, equipment, machinery and arranging repair work to ensure business continuity and customer service delivery.
Key Responsibilities:
- Conduct performance reviews for customer service clerks
- Perform same duties as workers supervised, including providing guidance and support as needed
- Co-ordinate, assign and review work to ensure efficient completion
- Maintain operation of computer systems, equipment, machinery and arrange repair work as necessary
- Ensure business continuity and customer service delivery through effective management of team members
Requirements:
To be successful in this role, you will require:
- Secondary (high) school graduation certificate
- 2 years to less than 3 years of experience in a similar role
Benefits:
We offer a competitive salary and benefits package, including:
- A base salary of $50,000 - $65,000 per year
- Opportunities for career growth and professional development
- A collaborative and dynamic work environment
Working Conditions:
This is a permanent, full-time position with a regular 40-hour workweek. You will be working in an office environment, with opportunities to participate in training and professional development programs.
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