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Team Lead

2 months ago

Old Toronto, Ontario, Canada Bluecrest Full time
About the Role

We are seeking a highly skilled and experienced Team Lead to join our team at BlueCrest, a global leader in enterprise print, mail, and customer communications. As a Team Lead, you will play a critical role in ensuring the smooth operation of our field service team, providing technical expertise, and driving customer satisfaction.

Key Responsibilities
  1. Customer Relationship Management: Build and maintain strong relationships with clients, ensuring their needs are met and exceeded.
  2. Technical Expertise: Provide technical guidance and support to field service technicians, ensuring they have the necessary knowledge and skills to resolve complex issues.
  3. Scheduling and Planning: Schedule maintenance time and prioritize tasks to minimize downtime and maximize productivity.
  4. Communication and Reporting: Communicate effectively with clients, supervisors, and area managers to ensure seamless communication and resolve any issues that may arise.
  5. Team Leadership: Lead and motivate a team of field service technicians, providing guidance and support to ensure they meet their goals and objectives.
  6. Quality Assurance: Ensure that all work is completed to the highest standards, meeting or exceeding customer expectations.
  7. Continuous Improvement: Identify areas for improvement and implement changes to drive efficiency and productivity.
Requirements
  • Strong Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
  • Technical Expertise: Strong understanding of BlueCrest machinery and technical knowledge resources.
  • Leadership Skills: Proven leadership skills, with the ability to motivate and guide a team to achieve their goals.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
About BlueCrest

BlueCrest is a global leader in enterprise print, mail, and customer communications. We are committed to delivering innovative solutions that meet the evolving needs of our clients. Our team is passionate about providing exceptional service and driving customer satisfaction.