Adult Protection Compliance Specialist

1 month ago

West Vancouver, British Columbia, Canada Vancouver Coastal Health Full time
Adult Protection Compliance Advisor

Vancouver Coastal Health (VCH) is seeking a highly skilled Adult Protection Compliance Advisor to join our ReACT Adult Protection Program. As a key member of our team, you will play a critical role in ensuring the highest standards of patient care and statutory compliance.

Key Responsibilities:
  • Provide leadership in the management of clinical and operational risk concerning patient care quality complaints and statutory compliance.
  • Represent VCH when working with legal counsel and other external agencies to investigate and manage reports involving patients/clients and identify and resolve other risk management issues related to statutory compliance.
  • Supervise members of the ReAct team and assigned administrative staff, as required.
  • Collaborate with regional Client Relations and Risk Management Adult Protection Leads (APL) and Designated Responders/Coordinators (DR/DRC) to ensure overall consistency and standardization of processes and systems pertaining to ReAct.
  • Provide leadership and support to senior VCH leaders, physicians, and staff to ensure that quality improvement strategies and processes are applied to the management of client relations, risk management, and statutory compliance issues.
Qualifications:
  • Master's Degree in Social Work, Health Administration, or a related discipline.
  • Five to seven years' recent, related experience in progressively senior leadership roles leading client relations, statutory compliance, and other risk and issues management activities, or an equivalent combination of education, training, and experience.
Knowledge and Abilities:
  • Effectively and proactively coordinates strategies, systems, and processes to reduce risk, minimize and manage client complaints, and support statutory compliance, and collaborates with others to improve quality, safety, and statutory compliance for VCH.
  • Expertly applies technical and analytical expertise to assess and support risk and situation management activities, and to establish and implement risk management and quality improvement strategies to support the organization.
  • Superior communication skills and ability to assist leaders, staff, and complainants to resolve complaints.
  • Applies superior judgment and political expertise to communicate sensitive information, and effectively persuade and negotiate with a variety of internal and external stakeholders.
  • Expertly interprets and implements legal and other regulatory obligations and responsibilities of VCH in the context of relevant legislation, regulations, common law, and other changing standards.
  • Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.
  • Practices the recognition, inclusion, and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups.
  • Physical ability to perform the duties of the position.
Why Join Vancouver Coastal Health?

VCH is a world-class innovator in medical care, research, and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve, and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health, and dental, and municipal pension plan

• Grow your career with employer-paid training and leadership development opportunities

• Wellness supports, including counseling, critical incident, and innovative wellness services are available to employees and their immediate families

• Award-winning recognition programs to honor staff, medical staff, and volunteers

• Access to exclusive discount offers and deals for VCH staff

Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

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