Club Software Technical Support Specialist
1 week ago
Company Overview
\Gary Jonas Computing Ltd, a leading provider of enterprise management software solutions, is seeking an experienced Technical Support Analyst to join its EWS Club division. Our company values client-oriented and technology-driven software applications.
\We are part of the Constellation family of companies, a leading developer of technology solutions for vertical markets worldwide. CSI was awarded "Canada's 50 Best Managed Companies" in 2005 and has been recognized for financial stability.
\Job Description
\The EWS Club Technical Support Team is looking for an entry-level Technical Support Analyst to complement its team. This role will have limited duties initially but contribute across all areas over time.
\Reporting to the EWS Club Support Management Team, the core responsibilities include:
\- \
- Troubleshoot common issues related to activations, installs, and printing.\
- Troubleshoot client technical issues, including networking and permissions.\
- Serve as a Tier two escalation point between clients and Jonas.\
- Run SQL scripts and create queries to address various issues.\
- Trace software to determine root causes of issues.\
- Keep clients informed of issue progression and provide follow-up as necessary.\
- Collaborate with other departments to expedite resolutions.\
- Promote and maintain a professional, service-oriented company image.\
- Assist with testing of club products.\
- Participate in after-hours rotation once knowledgeable.\
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Required Skills and Qualifications
\To be successful in this role, you should possess:
\- \
- 2+ years of experience in a technical role, preferably technical support.\
- Experience in accounting applications, preferably in the Private or Public Golf Club Industries, or Hospitality.\
- Knowledge and experience with SQL and advanced Excel.\
- Experience with networking and troubleshooting, including Citrix and Virtual Servers.\
- Proven ability to meet deadlines in a fast-paced environment.\
- Experience with Microsoft Office Suite.\
- Experience with various operating systems, including Windows 10, 11, and Server OS.\
- Strong communication and problem-solving skills.\
- Excellent organizational and time management skills.\
- \
Benefits
\We offer a comprehensive benefits package, including:
\- \
- A competitive salary and bonus structure.\
- A range of health and wellness benefits.\
- A professional development program to support your career growth.\
- A dynamic and supportive work environment.\
- A recognition and reward program to acknowledge your contributions.\
- \
Others
\About Us
\Gary Jonas Computing Ltd is a subsidiary of Constellation Software Inc., ensuring financial stability. We are committed to delivering great client interactions through our team. We value employee success, having fun, and equal opportunity employment.
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