Club Software Technical Support Specialist

1 week ago


Markham, Ontario, Canada EWS Group Full time

Company Overview

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Gary Jonas Computing Ltd, a leading provider of enterprise management software solutions, is seeking an experienced Technical Support Analyst to join its EWS Club division. Our company values client-oriented and technology-driven software applications.

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We are part of the Constellation family of companies, a leading developer of technology solutions for vertical markets worldwide. CSI was awarded "Canada's 50 Best Managed Companies" in 2005 and has been recognized for financial stability.

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Job Description

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The EWS Club Technical Support Team is looking for an entry-level Technical Support Analyst to complement its team. This role will have limited duties initially but contribute across all areas over time.

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Reporting to the EWS Club Support Management Team, the core responsibilities include:

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  • \
  • Troubleshoot common issues related to activations, installs, and printing.\
  • Troubleshoot client technical issues, including networking and permissions.\
  • Serve as a Tier two escalation point between clients and Jonas.\
  • Run SQL scripts and create queries to address various issues.\
  • Trace software to determine root causes of issues.\
  • Keep clients informed of issue progression and provide follow-up as necessary.\
  • Collaborate with other departments to expedite resolutions.\
  • Promote and maintain a professional, service-oriented company image.\
  • Assist with testing of club products.\
  • Participate in after-hours rotation once knowledgeable.\
    • \

Required Skills and Qualifications

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To be successful in this role, you should possess:

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  • \
  • 2+ years of experience in a technical role, preferably technical support.\
  • Experience in accounting applications, preferably in the Private or Public Golf Club Industries, or Hospitality.\
  • Knowledge and experience with SQL and advanced Excel.\
  • Experience with networking and troubleshooting, including Citrix and Virtual Servers.\
  • Proven ability to meet deadlines in a fast-paced environment.\
  • Experience with Microsoft Office Suite.\
  • Experience with various operating systems, including Windows 10, 11, and Server OS.\
  • Strong communication and problem-solving skills.\
  • Excellent organizational and time management skills.\
    • \

Benefits

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We offer a comprehensive benefits package, including:

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  • \
  • A competitive salary and bonus structure.\
  • A range of health and wellness benefits.\
  • A professional development program to support your career growth.\
  • A dynamic and supportive work environment.\
  • A recognition and reward program to acknowledge your contributions.\
    • \

Others

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About Us

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Gary Jonas Computing Ltd is a subsidiary of Constellation Software Inc., ensuring financial stability. We are committed to delivering great client interactions through our team. We value employee success, having fun, and equal opportunity employment.



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