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Front Desk Associate

2 months ago

Grande Prairie, Canada Planet Fitness Full time

About the Role

We are seeking a highly friendly and courteous Front Desk Associate to join our team at Planet Fitness. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a positive experience.

Key Responsibilities

  • Welcome and exit members in a professional and friendly manner.
  • Anticipate and respond to member needs, providing prompt and knowledgeable service.
  • Provide efficient and courteous telephone service, answering calls promptly and accurately.
  • Utilize strong communication and problem-solving skills to resolve customer concerns and ensure a pleasant experience.
  • Maintain the cleanliness of the club, adhering to high standards of cleanliness and organization.
  • Deliver prompt and efficient customer service, maintaining a high level of accuracy in a fast-paced retail environment.
  • Process payments and provide change and receipts to customers.
  • Drive revenue by promoting products and special promotions to customers.
  • Provide information and answer questions regarding business procedures and policies in a clear and customer-friendly manner.

Requirements

  • Ability to manage multiple responsibilities and work in a fast-paced environment.
  • Solid work ethic with strong decision-making and problem resolution skills.
  • Self-starter who takes initiative with minimal direction and supervision.
  • Comfortable working a flexible rotating schedule.
  • Superior customer service skills, preferably in the fitness industry.
  • Hardworking, enthusiastic, and energetic.
  • Ability to stand, walk, reach, and lift up to 50 pounds, with occasional lifting of up to 75 pounds.

Qualifications

  • 18 years old or older.
  • A High School Diploma or Equivalent required.
  • Six months face-to-face customer service experience in a retail environment required or 1-year fitness experience preferred.

Benefits

  • Competitive Salary.
  • Company contribution towards health benefits (Applicable for Full-Time Positions).
  • Paid Time Off benefits (Applicable for Full-Time Positions).
  • Free Black Card membership and fun exercise incentives.

Planet Fitness is an Equal Opportunity Employer.