Content Specialist

3 weeks ago


Mississauga, Ontario, Canada PointClickCare Full time
Job Title: Content Writer

Job Summary:

A Content Writer at PointClickCare is responsible for creating high-quality, user-centered content that meets the needs of our customers. This includes writing and structuring language to respond to audience needs, as well as collaborating with cross-functional teams to develop content strategies.

Key Responsibilities:

  • Develop and implement content writing strategies to meet user needs and make complex language and processes easy to understand.
  • Collaborate with Product Leaders and Engineers to write UI content for sustaining product updates.
  • Manage the content release calendar, write technical help files, and oversee the Help Center, Resource Hub, and Help File build process.
  • Understand and implement writing style and standards, as well as content architecture principles to structure content for easy reuse and publishing.
  • Work in agile development environments, including experience with agile tools and collaboration with cross-functional teams.
  • Develop and maintain relationships with project teams, communicate and collaborate clearly, and analyze and interpret data to make data-driven content decisions.

Requirements:

  • Content writing background in a product-focused environment, with a degree in English, UX writing, technical communications, or journalism.
  • Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing.
  • Understanding of XML and JSON formats, as well as experience working in authoring and publishing content management systems.
  • Background working in agile development with cross-functional teams, including Product Management and Engineers.
  • Domain and industry knowledge, with previous experience in PointClickCare and/or EHR equivalent software an asset.

What We Offer:

$75,000 - $85,000 a year, with a competitive benefits package and opportunities for growth and development.


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