Content Specialist
3 weeks ago
Job Summary:
A Content Writer at PointClickCare is responsible for creating high-quality, user-centered content that meets the needs of our customers. This includes writing and structuring language to respond to audience needs, as well as collaborating with cross-functional teams to develop content strategies.
Key Responsibilities:
- Develop and implement content writing strategies to meet user needs and make complex language and processes easy to understand.
- Collaborate with Product Leaders and Engineers to write UI content for sustaining product updates.
- Manage the content release calendar, write technical help files, and oversee the Help Center, Resource Hub, and Help File build process.
- Understand and implement writing style and standards, as well as content architecture principles to structure content for easy reuse and publishing.
- Work in agile development environments, including experience with agile tools and collaboration with cross-functional teams.
- Develop and maintain relationships with project teams, communicate and collaborate clearly, and analyze and interpret data to make data-driven content decisions.
Requirements:
- Content writing background in a product-focused environment, with a degree in English, UX writing, technical communications, or journalism.
- Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing.
- Understanding of XML and JSON formats, as well as experience working in authoring and publishing content management systems.
- Background working in agile development with cross-functional teams, including Product Management and Engineers.
- Domain and industry knowledge, with previous experience in PointClickCare and/or EHR equivalent software an asset.
What We Offer:
$75,000 - $85,000 a year, with a competitive benefits package and opportunities for growth and development.
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