Senior Manager

1 month ago

Mississauga, Ontario, Canada SUN PHARMA Full time
Job Title: Senior Manager - Patient Support Programs

Sun Pharma is committed to building a world-class innovative medicines team of energetic, ethical, and performance-driven professionals who are committed to achieving excellence and are accountable to their assigned objectives.

Job Purpose:

The successful candidate must have a passion for patient care and collaborating with a high-performance team that delivers exceptional results. This individual will be focused on making innovative contributions to the organization, have a positive outlook on change, and be adaptable to a dynamic environment without losing focus on business goals.

Key Responsibilities:
  • Lead and manage the daily oversight of assigned patient support programs to ensure seamless delivery of patient services.
  • Effectively manage 3rd party vendor relationships to ensure deliverables are consistently being met, prompt issue resolution, and implementation of any required program changes to drive program efficiencies.
  • Oversee the provision of data analytics to assess patient support trends and effectively evaluate program performance.
  • Provide routine and ad-hoc analyses/reporting to keep key internal stakeholders abreast of program trends and relevant insights to drive data-driven decision making.
  • Collaborate with assigned brand teams on an ongoing basis to contribute relevant insights that will drive strategic action aligned to brand objectives.
  • Lead continuous improvement initiatives through the identification of innovative ways to optimize the delivery of program services that ensure patient and customer needs are being met.
  • Provide ongoing strategic direction that will contribute to Sun Pharma Canada's overall PSP strategy to deliver best-in-class patient support programs.
  • Ensure optimal governance and compliance in accordance with all applicable laws/regulations and aligned to Sun Pharma's policies and procedures for all assigned programs.
  • Accountability for tracking program expenditures and operational expenses aligned to budgets.
Requirements:
  • 5+ years of related experience in biotech or pharmaceuticals industry with a Bachelor's degree required.
  • 3+ years leading in patient support programs required (experience across multiple therapeutic areas and product lifecycles an asset)
  • Commercial experience (marketing, sales, and/or market access) an asset.
  • Bilingual (English/French) an asset.
  • Exceptional communication skills with the ability to influence and provide recommendations to senior management and brand team partners.
  • Strong interpersonal skills with an emphasis on follow-through and issue resolution.

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