Relief Customer Service Representative

2 months ago

Kamloops, British Columbia, Canada Canadian Linen Quebec Linge Full time

About Us

Canadian Linen & Uniform Service Corp., a leading provider of uniforms and related products, serves over 300,000 customers across North America. Our company offers a comprehensive uniform solution, from design and manufacturing to laundering and delivery, to promote teamwork and establish a professional identity.

Why Choose Us?

  • Job stability: We have been employing people for over 95 years
  • Competitive pay rate + commission
  • Great benefits and employee assistance program
  • Retirement Savings Plan
  • Ongoing training and mentoring
  • Great teammates and collaborative work environment
  • Career growth opportunities

The Role

We are seeking a driven Relief Customer Service Representative to take charge of delivering exceptional service and managing accounts for our valued clients. As a key member of our team, you will embark on a multifaceted journey involving physical work, driving multiple routes, delivery, and customer service.

Key Responsibilities

  • Navigate multiple delivery routes across the region, ensuring timely and safe deliveries within an established customer base.
  • Work different routes/areas and schedules depending on the route that needs to be filled.
  • Work a schedule that is 40+ hours a week and varies each week from Monday to Sunday, starting as early as 4am and finishing as late as 8pm.
  • Conduct thorough inspections and maintenance of company delivery vehicle and equipment, promptly reporting any issues.
  • Load delivery vehicle meticulously, anticipating and addressing product shortfalls before departure.
  • Employ safe lifting techniques, prioritizing the secure movement of goods.
  • Drive truck safely to designated customer locations, executing deliveries efficiently.

Customer Service and Sales

  • Secure electronic signatures for invoices and collect necessary payments.
  • Foster consistent communication with key customer contacts, building rapport and adding value during each delivery.
  • Seek feedback from customers to enhance service levels, addressing inquiries and concerns proactively and timely.
  • Consult with customers on additional product options, involving the manager for complex opportunities.
  • Collaborate weekly with the manager to devise solutions for current customer needs, identifying opportunities for cross-selling new products.

Requirements

  • Availability to work a flexible work schedule and a route that could vary each week.
  • A High School Diploma.
  • A valid driver's license with a clean driving record (Driver's Abstract required).
  • Experience in physically demanding roles with heavy lifting.
  • Proven experience in customer service, sales, and delivery services.
  • A track record of punctual work attendance.
  • Customer-focused and detail-oriented attributes.
  • Excellent communication and interpersonal skills.
  • Lifting ability of 25 lbs. to load/unload product from truck without assistance and occasionally 50+ lbs. This position requires bending, squatting, climbing, and reaching.

Compensation

The hourly rate for this position is competitive and based on various factors, including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.

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