Insurance Representative
4 weeks ago
Customer Experience Expert
At Western Coast Insurance Services, we're looking for skilled professionals who can deliver exceptional customer service in a fast-paced contact center environment. As an Insurance Advisor, you'll be the first point of contact for customers, handling their inquiries, and providing personalized solutions to meet their needs.
Key Responsibilities
- Manage incoming call queues, ensuring prompt and efficient service
- Analyze customer needs, providing tailored solutions and optimizing sales opportunities
- Utilize online databases to complete customer transactions and respond to inquiries
- Make outbound calls for policy renewals and account reviews, adapting sales strategies to meet customer priorities
Requirements
- Level 1 General Insurance License (training and support provided if unlicensed)
- Excellent phone etiquette and communication skills
- 2-3 years of sales or customer service experience
- Able to build rapport with customers and work in a team environment
Preferred
- Call center experience and a Level 1 General Insurance License
- Previous insurance experience and proficiency in retrieving customer data
- Recent post-secondary or vocational training
What We Offer
- Competitive salary range: $45,000 - $67,000
- Full-time, 37.5 hour workweek with flexible scheduling
- Opportunities for professional growth and development
- A dynamic, inclusive work environment
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