Customer Experience Associate

4 weeks ago

Saskatchewan, Canada HGS Full time

Job Overview

As a Customer Experience Associate at HGS, you will have the opportunity to work in a collaborative and engaging environment, making a positive impact on people's lives. We will train you to be an expert in your field, so you can confidently deliver an amazing customer experience.

Your Key Responsibilities

  • Field customer billing inquiries, identify unique customer needs, and address concerns.
  • Communicate with customers through inbound calls, field queries on billing, payments, and services.
  • Use multiple computer systems to research products, services, common problems, and solutions offered.
  • Document customer needs, interactions, and outcomes in the appropriate tool or system.
  • Create a "WOW" factor in every interaction through exceptional communication skills and speed of service.

Why Choose HGS?

HGS is a global leader in customer experience management, with a people-first philosophy and experience serving over 900 leading brands. We offer a range of benefits, including:

  • $16 hourly and overtime opportunities.
  • Best-in-class medical, dental, and vision benefits.
  • Employee assistance programs.
  • Flexible schedule options.
  • Career advancement in a fast-growing organization.

Requirements

  • You must be at least 18 years old.
  • You can work between 7 AM and 12 AM EST, with flexibility as business needs may change.
  • You have at least 6 months of customer service experience and understand the value of coaching and feedback.
  • You have experience troubleshooting issues and understand the importance of owning the resolution for the customer.
  • You demonstrate a caring, supportive, and friendly nature in every interaction.
  • You are computer-savvy, comfortable sitting at a desk, and working with multiple monitors.
  • You are results-oriented and comfortable providing customers with recommendations and solutions.
  • You have excellent English communication skills, both oral and written.
  • You are comfortable working from home and have a suitable space with a hard-wired internet connection.

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