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Interim Store Manager
2 months ago
About the Role:
We're seeking a highly skilled and experienced Interim Store Manager to join our team at Sephora Canada. As a key member of our retail operations team, you will be responsible for managing all services, classes, and events in a specific Sephora store location.
Key Responsibilities:
- Service Delivery: Manage the daily operations at the Beauty, Skincare, and Fragrance Studio, ensuring that Beauty Advisors are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
- Innovation and Technology: Ensure Beauty Advisors are leveraging our technology innovations within services to provide an elevated in-store experience.
- Client Experience: Manage the Online Reservation system, including publishing Beauty Advisors' availability and classes, and ensure staffing levels are adequate to support increased services.
- Event Management: Manage all in-store events with the services team, ensuring that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.
- Training and Development: Manage the development and certifications process for Beauty Advisors, providing opportunities to elevate their artistry skills whenever possible.
- Performance Assessment and Development: Participate in all performance management situations for any issues related to the Beauty Studio or related to any direct reports.
- Client Engagement: Regularly act as Manager on Duty within the store, engaging with Beauty Advisors and clients on-stage.
Requirements:
- Two to four years' experience in a similar role at a similar volume store or equivalent internal experience.
- Excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
