Senior Infrastructure Analyst

2 months ago

Toronto, Ontario, Canada Aurora Cannabis Inc. Full time
Job Title: Senior Infrastructure Analyst

We are seeking an experienced Senior Infrastructure Analyst to join our IT division at Aurora Cannabis Inc. This role will support the launch of a new enterprise-class technology set based on the Microsoft technology stack and other SaaS-based apps by designing and maintaining the back-end infrastructure.

Key Responsibilities:
  • Analyze and resolve technical issues from desktops, infrastructure, to large business systems
  • Support the development and optimization of IT infrastructure and internal processes in local and remote environments with Project Management Teams
  • Manage, coordinate, and communicate status for incidents and problems from inception to resolution, including root cause analysis
  • Participate in the annual audit to meet compliance and regulatory requirements
  • Assist in the management and maintenance of our corporate backup and replication infrastructure, global cloud (AWS / Azure) infrastructure, global network and VOIP phone system
  • Monitor and report on network and system performance and bandwidth requirements and provide proactive solutions for improvements and problems
  • Create and maintain detailed documentation for various IT systems, networks, procedures, policies, and standards
  • Follow the documented IT operational processes including but not limited to the employee journey, technical change management, request management, incident, and problem management
  • Act as a senior technical resource and escalation point for front-line IT support resources
Requirements:
  • Post-secondary education in a related field such as a Degree in Computer Science
  • Years of progressive IT experience working as an infrastructure resource in large enterprise and complex environments with many distributed sites
  • 5 years of experience working with Microsoft Windows servers and administering Microsoft Active Directory in large enterprises
  • 5 years of experience working with Microsoft Azure and AWS, a variety of storage systems and projects in large enterprises
  • 5 years of experience providing service delivery for enterprise networking and network security infrastructure, particularly for LAN, wireless LAN, WAN and SDWAN services
  • 5 years of experience providing first and second level incident management for enterprise LAN, wireless LAN, WAN, SDWAN and network security services
  • Experience using network security tools in an enterprise environment (Solarwinds, PRTG, Netmon)
  • Must be able to work evenings and weekends, when required
  • A strong communicator who can convey complex technical terms in simple formats for diverse audiences
What We Offer:
  • A competitive salary
  • Stock options
  • An RRSP program
  • Annual bonuses
  • A health and personal care spending account for you to use for gym memberships, ski passes or staycations
  • Employer-paid health and dentalcare premiums
  • Life insurance and LTD policies
  • A medical cannabis coverage program, designed exclusively for our A-Team
  • A tuition assistance program
  • Virtual learning activities
  • Annual performance reviews
About Us:

We are a diverse and global team of cannabis enthusiasts, energetic innovators, fitness gurus, caring parents, foodies and more, with a collective passion to nurture an inclusive environment that helps you grow and provide people better days with cannabis.

We are proud to foster and celebrate a diverse community of professionals and encourage all candidates to apply for job opportunities regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, disability, or any other identifying characteristic.

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