Retail Team Lead

2 weeks ago

Québec, Quebec, Canada Lush Full time

About the Role:

We are seeking a dynamic and team-oriented individual to join our team as a Floor Leader at Lush. As a Floor Leader, you will be responsible for creating a unique and authentic customer, staff, and shop experience that reflects the values and standards of Lush.

Key Responsibilities:

  • Customer Experience: Ensure a personalized and exceptional customer experience that meets the needs and exceeds the expectations of our customers. Coach and mentor your team to provide a tailored customer experience through active listening, genuine curiosity, and expert brand and product knowledge.
  • Team Involvement: Demonstrate a positive attitude and lead by example in every situation. Be proactive in driving your own development and constantly look to grow and elevate your skills and add to a solution-oriented work environment.
  • Operational Excellence: Contribute to creating and maintaining an inviting shop atmosphere with fresh product, beautiful displays, and efficient and accurate processes that support an environment of excellence and live the Lush values. Delegate and follow-up with your team to ensure they understand expectations and offer your support.
  • Leadership: Support the leadership team in opening and closing the store and counting cash with perfection. Step into leadership by setting an example of high standards and coaching and demonstrating best shop practices to your team. Take on projects and responsibilities that grow you as a leader and deepen your knowledge of the business.

Requirements:

  • Ability to lift up to 30 lbs; reasonable accommodations will be made for any employee when necessary
  • Ability to work flexible hours to meet the needs of the shop
  • Experience in cash handling and opening and closing
  • Experience in a supervisory or leadership role

Preferred Qualifications:

  • Experience in customer service
  • Experience working in a team environment
  • Experience working in skincare or cosmetics

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