Regional Banking Specialist

2 months ago

Vancouver, British Columbia, Canada Webster Bank Full time

About Webster Bank

Webster Bank is a leading commercial bank that has been serving its clients and communities since 1935. Our focus is on putting people first and helping individuals, families, businesses, and our colleagues achieve their financial goals.

Our Values

We are guided by our core values of Integrity, Collaboration, Accountability, Agility, Respect, and Excellence. These values set us apart as a bank and as an employer.

Job Summary

We are seeking a Regional Banking Specialist to join our team. This role will function as an individual producer to assist the team in achieving sales, service, and operation goals for the Region Banking Centers, based on Webster's Strategic Guidelines.

Key Responsibilities

  • Respond to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
  • Evaluate needs of clients and offer appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
  • Perform routine teller transactions like deposits, withdrawals, check cash, loan payments, and other transactions as needed.
  • Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Region Banking Centers' growth and profitability objectives.
  • Expected to achieve/exceed both individual and team goals in sales, service, and operations.
  • Maintain compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
  • Assist with supervision of banking center colleagues, offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.
  • Ability to adapt to business needs with scheduling and supporting banking centers within a Region.
  • Responsible for building strong relationships with the banking center teams they support, as well as collaborative partnerships with business lines.

Requirements

  • High school diploma/GED required; Associate's or Bachelor's degree preferred.
  • 2-4 years customer sales/service experience with 1-2 years supervisory preferred. Demonstrated success in leading, coaching, and motivating.
  • 6 months - 2 years job experience cash handling and customer service experience; needs-based sales experience and banking experience preferred.
  • Working knowledge of all products and services.
  • Keeps current with all systems used for branch transaction processing.
  • Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.
  • Ability to travel to various Banking Centers within the regions.

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