Senior Financial Care Specialist
4 weeks ago
About Myparachute
We're a pioneering financial care company, dedicated to redefining the lending experience for Canadians with low credit scores. Our mission is to provide well-being through transformative lending, making it easier for individuals to achieve financial stability.
Myparachute is on a path to strong sustainable growth, driven by a team with deep expertise in financial services, behavioral science, and start-up building.
We seek exceptional professionals with an entrepreneurial spirit who share our commitment to customer success and have a passion for revolutionizing financial services.
Job DescriptionThe Senior Financial Care Specialist will play a pivotal role in ensuring the success of our customers. Responsibilities include:
- Prioritizing customer satisfaction above all else.
- Overseeing customer communications through inbound and outbound calls, emails, and chat platforms.
- Handling collections for past due accounts to ensure timely payments.
- Collaborating with the IT team to resolve technical issues efficiently.
This role requires a collaborative, determined, inventive, smart, and decisive individual who can build strong relationships across the company, identify issues and opportunities, create a vision, and translate that into action for our Customer Success team.
Additional qualifications that would be considered an asset include experience with Microsoft Suite products, intermediate proficiency in Excel, familiarity with CRM systems (Hubspot), and social media expertise.
Key QualificationsTo excel in this role, you'll need:
- A minimum of 3-5 years of experience in the customer-facing customer success field in financial services (specifically around credit).
- Extraordinary organizational and time management skills.
- Strong analytical and goal-oriented mindset backed by expert-level project management knowledge and skillset.
As we strive to redefine financial care, we're committed to creating an inclusive, accessible workplace where every individual feels valued, respected, and heard.
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