Dental Clinic Receptionist

2 weeks ago

Nanaimo, British Columbia, Canada Vancouver Island University Full time

The Faculty of Health Sciences and Human Services at Vancouver Island University is seeking a highly skilled and organized Receptionist to join our team in the Dental Clinic. As the first point of contact, you will be responsible for receiving inquiries from clients and personnel from community medical and dental offices, as well as supporting students in meeting client requirements in the dental hygiene and dental assisting program.

Duties:

This role requires excellent customer service skills, a calm and helpful nature, and the ability to work in a fast-paced, student-centered environment. You will be responsible for receiving, reviewing, and referring inquiries from clients, medical/dental offices, faculty, and students through face-to-face or virtual options, including telephone, email, and MS Teams.

Key Responsibilities:

  • Provide sensitive and inclusive support to diverse populations seeking dental care and to students requiring clients.
  • Demonstrate ability to work independently with little or no supervision in a high-traffic environment.
  • Communicate effectively with clients, community dental and health clinics, faculty, and students to facilitate access to dental services and ensure referrals are supported.
  • Manage sending and receiving of documents, including medical/dental referrals and x-rays, and refer time-sensitive requests to designated service areas.
  • Maintain updated information on website and communication materials, including brochures, newsletters, posters, and rack cards.

Requirements:

Office Administration program or Certified Dental Assistant certificate from an accredited institution, or equivalent. Minimum of one year required experience working in a directly related position. Experience with electronic dental charting systems, MS Teams, MS Word, MS Publisher, MS Outlook, MS Excel, Canva, and Internet browsers. Demonstrated ability to maintain confidentiality and work in a collaborative team environment.

Preferred Qualifications:

Experience working as front desk reception in a dental clinic and familiarity working with students. VIU offers a comprehensive benefit plan, paid holiday time, professional development opportunities, and a desirable pension plan. As part of the VIU campus community, our employees work with supportive colleagues in an encouraging environment and are provided with the tools and training that promote learning and development.

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