Customer Service Coordinator

2 months ago

Delta, British Columbia, Canada Johnson Controls Full time
Unlock Your Potential with Johnson Controls

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.

We're seeking a highly skilled and motivated Customer Service Dispatch Coordinator to join our team. In this role, you will play a critical part in ensuring the smooth operation of our service department.

Key Responsibilities:

  • Monthly/weekly reporting of service tickets for local customers
  • Assist Service Manager and Service Team leaders in coordinating service department tasks
  • Create purchase orders to vendors for parts needed for service tickets and local stock
  • Work with Installation Teams on handing over process for completed projects
  • Collect and analyze data from service tickets to measure efficiency and improve quality of services
  • Follow up with customers and collect their feedback
  • Gather necessary information for final close-out documents
  • Perform administrative functions, including answering phones, correspondence with customers, filing, and other duties

Requirements:

  • College diploma preferred, high school diploma or equivalent required, plus one to two years of related work experience
  • Strong interpersonal skills to effectively communicate with internal and external clients
  • Ability to handle multiple projects, tasks, and issues with tact, cooperation, and persistence
  • Proficient computer skills in Microsoft Word, Excel, ACCESS, Desktop Publishing, and Internet business application usage
  • Availability to work any shift required

About Johnson Controls:

We're a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. We offer a comprehensive benefits package, including competitive pay, paid vacation, holidays, and sick time, as well as opportunities for professional growth and development.

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