Customer Service Representative

3 weeks ago


Delta, British Columbia, Canada Trail Appliances Full time

At Trail Appliances, we are seeking a skilled Call Centre Agent to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients. Key Responsibilities:

  • Respond to incoming customer service requests via telephone, email, and live chat
  • Document, track, and follow up on customer service requests to ensure a smooth resolution
  • Interact with external and internal customers, suppliers, and technicians to facilitate a satisfactory resolution
  • Coordinate and book service appointments with Trail technicians or 3rd party service providers
  • Create work orders based on customer needs

Requirements:

  • 1-2 years of call centre experience
  • Strong customer service focus and excellent communication skills
  • Ability to deescalate and control calls
  • Detail oriented, organized, with excellent analytical and problem-solving skills
  • Knowledge of Microsoft Office: Excel, Outlook, and Word

Benefits:

  • Extended Health Benefits
  • Merit Performance
  • Generous employee discounts
  • Gym membership discount
  • Professional Development Programs
  • Employee Recognition Program


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