Senior Business Analyst IT

4 weeks ago

Niagara Falls, Ontario, Canada Niagara Region Full time
Job Title: Senior Business Analyst IT

Job Summary:

As a Senior Business Analyst IT at Niagara Region, you will play a key role in finding efficiencies and improvements in existing client systems and planning and implementing new systems and processes that help business units align with strategic objectives while being consistent and in line with IT Solution's technological architecture.

Responsibilities:

- Leads and facilitates business analysis activities and architectural design sessions with business area experts, managers, senior managers, and IT Solutions staff.
- Advises business management on how best to leverage technical resources for business-specific activities, providing feedback to IT Solutions management for alignment with business unit's strategic direction.
- Gathers client business requirements, formulating logical statements of business problems and facilitating/leading the process for devising solutions to business problems using information technology or other means.
- Conducts feasibility studies, develops systems designs, prepares use cases, assists system implementations, develops or recommends changes to client area work methods, and leads such initiatives.
- Provides cost-effective solution alternatives to meet departmental objectives through the application of information technologies or through business process improvements.
- Prepares system prototypes for user consultation and contributes to the design, development, testing, modification, documentation, and implementation of client systems.
- Identifies and documents problems and consults with key stakeholders to develop options to select and implement the most appropriate solutions.
- Researches and recommends future systems to enhance department productivity.
- Develops and coordinates training for clients on new systems/procedures.
- Develops user-acceptance scripts and documents testing of solutions with clients for sign-off.
- Reviews and evaluates the results of program and systems testing with team members and clients.
- Prepares end-user documentation as required to support client applications and increase understanding/acceptance of new processes.
- Recommends standards, policies, and procedures and ensures they are adhered to.

Requirements:

- Post-secondary degree in Computer Science or equivalent combination of education and experience.
- Formal training in business analysis, ITIL, project management, or other similar discipline.
- Minimum of 8 years systems planning, support, conceptual design, and feasibility study experience in a medium to large organization of a complex diverse nature.
- Knowledge of business process modeling, structured analysis, design, programming techniques, lean practices, and/or continuous quality improvement methods.
- CBAP or PBA eligibility or similar designation preferred.
- LEAN/Six Sigma or similar preferred.
- Experience in implementing M365, SharePoint online, and ECM are an asset.
- Experience in the development of M365 and Information Governance are an asset.

Working Conditions:

- The position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.
- Regional staff strive to enable the strategic priorities of council and the organization through the completion of their work. Staff carry out their work by demonstrating the corporate values.

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