Disability Claims Specialist

1 month ago


Montreal, Quebec, Canada GFL Environmental Full time
Job Title: Bilingual Disability Claims Specialist

At GFL Environmental, we are seeking a highly skilled and experienced Bilingual Disability Claims Specialist to join our team. As a key member of our Disability Management team, you will play a critical role in ensuring the smooth management of occupational and non-occupational claims across Canada.

Key Responsibilities:
  • Access, review, and process non-occupational and occupational claims in a timely and efficient manner.
  • Manage the claims and return to work process, including the completion of required documentation and ensuring compliance with various WCB/STD/LTD policies and legislation.
  • Advise managers, HR, and business leaders on best practices for work-related injuries/illness while meeting legislative and contractual requirements.
  • Prepare claim appeals, including performing file reviews and drafting formal employer submissions to support claims cost relief.
  • Maintain confidential and sensitive information, including documentation/records and relevant details throughout the life of the claim.
  • Develop injury and trending analysis for all regions.
  • Prepare detailed statistical trend analysis and develop reports and presentations, including the preparation of graphs and charts.
  • Create clearance certificates and complete contractor agreements.
  • Initiate and lead return to work meetings with all stakeholders when required.
  • Support the field H&S Team with respect to all disability management-related matters.
  • Conduct case assessments, contacting the employee and their direct manager to explain the disability management process and gather information for assessment purposes.
  • Review job demands and identify suitable work while adhering to the essential duties as they are key elements to ensuring successful return to work solutions that are cost-efficient and effective.
  • Determine an appropriate return-to-work (RTW) plan with the employee and the employer and provide active support for the RTW planning process between stakeholders.
  • Manage transitions from STD to LTD when applicable.
Requirements:
  • College Diploma or University Degree specializing in Human Resources.
  • Strong interpersonal and communication skills, with the ability to professionally communicate both verbally and written with employees and outside partners.
  • Comprehensive understanding of occupational disability management, specifically WCB/CSST/STD and LTD.
  • Comprehensive and/or working knowledge of Occupational Health and Safety legislation and Employment Standards Act.
  • Must be well organized and detail-oriented.
  • Self-starting proactive individual who can work well independently and in a team environment.
  • Proficient in using Microsoft Excel, Word, Outlook, and PowerPoint, and ability to learn HRIS.
  • Valid G driver's license and access to a vehicle as travel is required.
  • Able to work well under pressure and meet set deadlines.
  • Bilingual fluency in English and French.


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