Lead Product Strategist for Technical Support Innovation

1 week ago


Waterloo, Ontario, Canada RouteThis Inc. Full time

RouteThis is a SaaS technology company revolutionizing the way ISPs and Smart Home companies handle technical support. We're looking for an experienced Senior Product Manager to join our team in Kitchener, Ontario.

About the Role

We're seeking a skilled professional to lead product strategy, drive business decisions, and own the success of our products. As a Senior Product Manager at RouteThis, you will be responsible for:

  • Evaluating market conditions, customer needs, and growth opportunities to inform product development.
  • Leading discovery processes to understand customer pain points and identify areas for improvement.
  • Identifying, prioritizing, and developing business cases for new product features and initiatives.
  • Aligning internal stakeholders with the product roadmap and strategy.
  • Collaborating with cross-functional teams to deliver successful product launches.
Your Background

To succeed in this role, you'll need:

  • A strong understanding of the technical support industry and its challenges.
  • Experience owning revenue goals, adoption rates, and user experience metrics.
  • Excellent communication, collaboration, and problem-solving skills.
  • A proven track record of driving product innovation and delivering measurable results.
What We Offer

At RouteThis, we offer a comprehensive benefits package, competitive salary ($120,000 - $150,000 per year), and the opportunity to work on cutting-edge technology that's changing the face of technical support. Located in the heart of downtown Kitchener, we provide flexible work arrangements and a dynamic team environment.



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