Technical Account Manager

4 weeks ago

London, Ontario, Canada paretofm Full time
About the Role

Pareto FM is seeking a highly skilled Technical Account Manager to join our team. As a key member of our operations team, you will be responsible for managing multiple accounts and ensuring all contractual obligations are met.

Key Responsibilities
  • Ensure all PPM tasks are completed on time and to a high standard.
  • Manage reactive tasks and ensure they are completed within KPI time frames.
  • Develop and project manage minor works.
  • Provide timely and consistent communication to clients and stakeholders.
  • Ensure the adoption of Pareto policies and procedures throughout the area of responsibility.
  • Deliver toolbox talk training and identify other training requirements within direct reports.
  • Manage safe systems of work and ensure safe working practices during maintenance and repair activities.
  • Interface with client teams and undertake subcontractor management.
  • Line manage maintenance engineers and ensure resources are efficiently and effectively organized.
  • Prepare monthly and quarterly reports and liaise with stakeholders to ensure service meets and exceeds service level agreements.
Requirements
  • Recognised relevant mechanical/electrical engineering qualifications.
  • Computer literacy (Microsoft Word, Excel, Outlook, and Project).
  • Driving licence.
  • IOSH Managing Safely or NEBOSH.
  • Relevant experience in a similar position.
  • Managed a team of engineers.
  • Proven ability to work in a team environment.
  • Good interpersonal skills both internally and with customers.
  • Proven ability to work to targets and deadlines.
  • Proven ability to work unsupervised and under pressure.
Skills
  • Customer-focused with a proactive attitude.
  • Thorough and methodical with attention to detail.
  • Able to understand, interpret, and communicate data effectively.
  • Ability to remain calm under pressure.
  • Flexible and adaptable with the ability to act in a professional manner.

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