Spa Operations Manager
4 weeks ago
Job Summary: We are seeking a highly skilled Spa Supervisor to join our team at Brandon nails salon and spa. The successful candidate will be responsible for overseeing the daily operations of our spa services, ensuring exceptional client experiences, and leading a team of skilled therapists.
Key Responsibilities:
- Assist clients with special needs and provide exceptional customer service.
- Be the point of contact for emergency situations and ensure prompt resolution.
- Oversee the cleaning of specialty and difficult items, maintaining high standards of cleanliness and hygiene.
- Prepare and submit progress reports, highlighting areas of improvement and success.
- Requisition or order materials, equipment, and supplies, ensuring timely delivery and quality.
- Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
- Supervise, coordinate, and schedule activities of workers, ensuring efficient workflow and high-quality results.
- Train staff in job duties, safety procedures, and company policies, promoting a culture of excellence.
- Facilitate facials and other spa services, ensuring exceptional client experiences.
- Establish work schedules and procedures, ensuring seamless operations and high productivity.
Requirements:
- 3-4 years of experience in a supervisory role, preferably in a spa or wellness environment.
- 7 months to less than 1 year of experience in a similar role, with a proven track record of success.
- Permanent employment, with a minimum of 30-40 hours per week.
- Fluency in English, with excellent communication and interpersonal skills.
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