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Technical Support Specialist

2 months ago

Grande Prairie, Canada London Drugs Limited Full time
Job Description

**About the Role**

We are seeking a highly skilled and motivated Technical Support Specialist to join our team at London Drugs Limited. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their technical needs are met, and resolving any technical issues they may encounter.

Key Responsibilities

  • Technical Support: Provide technical support to customers via phone, email, or in-person, resolving technical issues related to computer hardware, software, and other technical products.
  • Product Knowledge: Stay up-to-date with the latest technical developments and products, ensuring you have a deep understanding of our offerings and can provide expert advice to customers.
  • Problem-Solving: Analyze and resolve complex technical issues, often requiring creative problem-solving skills and a strong attention to detail.
  • Communication: Communicate technical information to customers in a clear and concise manner, ensuring they understand the solutions and recommendations provided.

Requirements

  • Technical Knowledge: In-depth knowledge of computer hardware, software, and other technical products, with a strong aptitude for learning and staying up-to-date with the latest developments.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate complex technical information to customers in a clear and concise manner.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions.
  • Teamwork: Ability to work collaboratively as part of a team, providing support and assistance to colleagues as needed.

What We Offer

  • Competitive Salary: A competitive salary and benefits package, reflecting your skills and experience.
  • Opportunities for Growth: Opportunities for career growth and professional development, with a focus on helping you achieve your career goals.
  • Collaborative Work Environment: A collaborative and supportive work environment, with a focus on teamwork and mutual respect.