ServiceNow IT Expert

2 days ago


Montreal, Quebec, Canada Astra North Infoteck Inc. Full time

About the Role

Astra North Infoteck Inc. is seeking a highly skilled ServiceNow IT Expert to join our team and deliver excellence in enterprise solutions. In this role, you will be responsible for implementing and managing ServiceNow platforms, ensuring seamless integration with existing systems, and driving business growth through innovative solutions.

Key Responsibilities:

  • Design and implement ServiceNow configurations to meet client requirements
  • Maintain and upgrade existing ServiceNow instances to ensure optimal performance
  • Develop and maintain integrations with other systems using REST, SOAP, and custom methods
  • Conduct discovery and configuration management using Servicenow Discovery
  • Provide high-level design documents and identify areas for improvement within clients' ServiceNow landscapes
  • Pitch proposals and solutions that add value to clients
  • Stay up-to-date with latest ServiceNow technology advancements and propose them to clients
  • Experience with third-party integrations, scripting knowledge, and cloud and automation expertise are required
  • Web Services integration (SOAP and REST) and web technologies (JavaScript, XML, HTML, AJAX, CSS, HTTP) are essential
  • Implement systems using Agile Scrum framework and work with global teams
  • Deliverables will be in Agile methodology, and candidates should be familiar with Agile Delivery and have exposure to Agile Development Module in ServiceNow
  • Provide thought leadership and work with customer leadership teams on new or existing proposals
  • Add knowledge of HR Service Management, Customer Service Management, IT Business Management, Legal and Facilities, Asset Management, and Microsoft Project/Vision/PowerPoint is an advantage

What We Offer:

  • A competitive estimated salary of $120,000 per annum, commensurate with experience
  • A dynamic and challenging work environment with opportunities for growth and development
  • A team-oriented culture that values collaboration and innovation
  • The chance to work with leading-edge technology and make a meaningful impact on clients' businesses


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