Service Operations Manager

3 weeks ago


Burnaby, British Columbia, Canada Destination Auto Group Full time

Unlock Your Potential as a Service Operations Manager at Destination Auto Group

We are seeking an experienced and dynamic Automotive Service Operations Manager to join our team. As a key member of our service department, you will be responsible for overseeing the day-to-day operations, ensuring efficient workflow, and leading a high-performing team.

About the Role

This is an exciting opportunity to advance your career in a fast-paced and growing automotive company. You will have the chance to work with a talented team, develop your leadership skills, and make a meaningful impact on our customers' experiences.

Responsibilities
  1. Department Leadership: Oversee and set goals/objectives for the Service Department to achieve sales, profit, and customer satisfaction targets.
  2. Workflow Management: Manage the day-to-day operations of the service department, ensuring efficient and effective workflow.
  3. Staffing: Determine staffing needs and assist with the hiring process to build a strong team.
  4. Customer Relations: Maintain positive and successful customer relationships, ensuring customer expectations are met and exceeded.
  5. Collaboration: Work with other department managers to review current performance, set future objectives, and plan promotional activities for the dealership.
What We Offer

We offer a competitive compensation package, including a salary of $85,000 - $110,000 per year, depending on experience. Our comprehensive benefits package includes health, dental, and vision coverage, as well as a generous retirement plan.

We also offer a supportive and collaborative work environment, opportunities for career growth and development, and recognition and rewards for outstanding performance.

Requirements
  • Experience: Prior demonstrated management experience in the automotive industry.
  • Leadership: Strong ability to coach, train, and motivate staff to achieve high levels of performance.
  • Client Relations: Proven track record of developing and retaining long-term client relationships.
  • Self-Motivation: Driven to succeed, maximizing efficiency and productivity to achieve the highest level of customer satisfaction.
  • Multi-Tasking: Ability to handle multiple tasks and work under pressure effectively.
  • Time Management: Excellent prioritization and time management skills.
Location

The position is based in Burnaby, British Columbia, within easy access to public transportation and amenities.



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