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Retail Operations Manager
2 months ago
About Otter Co-op
Otter Co-op is a diverse and growing organization, serving the Lower Mainland, Fraser Valley and BC Interior since 1922. With over 100 years in business and over 1000 in our team, we are proud to be a locally owned and community-minded member of the neighborhoods we live, work and play in.
We operate three food and pharmacy stores, thirty-one Angry Otter liquor stores, two feed mills, two bulk petroleum facilities, the Angry Otter Tap & Forno and Brewery in North Vancouver, the Highwayman Pub in Abbotsford, the Highwayman Pub in South Surrey and twenty-five gas station/convenience stores.
About the Role
Reporting to the Area Manager, the Liquor Store Manager leads the day-to-day operations to provide quality products and services in our store. They are responsible for providing strategic direction, leading, coaching, training, motivating, and inspiring our Team Members with the goal of providing a superior guest service experience.
Key Responsibilities
- Oversee Daily Operations
Oversee the daily operation and management of the liquor store in accordance with company policies, procedures, and overall expectations.
Lead and Develop Team MembersProvide direction and leadership toward building a positive, highly motivated team.
Ensure Merchandising StandardsEnsure the store's merchandising standards are being managed and maintained and all programs are being implemented, measured, and managed.
Manage Store OperationsEnsure the store's housekeeping, sanitation and maintenance schedules/standards are managed and being maintained.
Comply with RegulationsDirectly responsible to ensure the store adheres to BCLDB operating guidelines and all government regulations in labeling, pricing, sanitation, and food safety.
Manage Team Member RelationsDirectly responsible for team member relations, including hiring, training and development and performance management.
Contribute to Corporate ValuesContributing to the Team in living the Corporate Values of Integrity, Community and Excellence.
Requirements
- Experience
3-5 years experience in progressive retail management positions with a proven successful track record.
BackgroundLiquor, retail and/or guest service background preferred.
SkillsProficiency in Microsoft Outlook, Word, Excel, PowerPoint, and the ability to manage computer files efficiently.
Math SkillsSolid basic math skills and ability to read and understand financial reports.
Planning and OrganizationEffective planning, organization, and time management skills.
AvailabilityMust have open availability and be able to work a variety of shifts, 7 days a week including early mornings, afternoons, late evenings, weekdays, weekends, and stat holidays.
TravelThis position is based at the Westgate Liquor Store, though it may require on some occasions to travel and work at other locations as business needs arise.
BenefitsFor eligible positions: comprehensive benefits package and an employer matched pension plan.
Team DiscountsTeam discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases.
Co-op MembershipCo-op Membership with an annual dividend payment on qualified purchases.
