Senior Instrumentation Specialist
3 weeks ago
We are seeking an experienced Senior Instrumentation Specialist to join our team at Werfenlife SA. as a Field Service Engineer II in Toronto, Ontario, Canada.
This is a highly complex role that requires building and maintaining relationships with customers to retain the North American customer install base while performing thorough installations, repairs, preventative maintenance, and product enhancement activities on Werfen instrumentation and systems.
About the PositionThe ideal candidate will have a minimum of 3 years of experience in a technical/support role and possess strong organizational and time management skills, ability to communicate effectively, and technically oriented.
Key Responsibilities- Provide customer support with on-site visits to perform and complete installations, cost-effective repairs, preventative maintenance, and product enhancement service activities on Werfen instruments and systems.
- Diagnose, analyze, troubleshoot, and fault isolate instrument symptoms and issues to determine failure and implement thorough corrective action.
- Deliver a high level of customer service to build and maintain customer relationships to ensure customer retention.
The successful candidate will be responsible for accurately documenting service activities performed in a customer service report in a timely manner and ensuring compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions, and records.
Requirements- Education: Associates degree in Electronics, Medical Technology, Biomedical Engineering or related industry training required.
- Experience: Minimum of 3 years of experience in a technical/support role (industry, military, and/or customer-facing).
- Additional Skills/Knowledge:
- Working knowledge of personal computers and Windows Operating Systems; legacy up to current version preferred.
- Working knowledge of Lab Information Systems and computer network connectivity a plus.
- Ability to participate in rotational on-call coverage to provide support as required.
The estimated salary range for this position is between $75,000 and $110,000 per annum, depending on experience and qualifications.
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