Customer Service Coordinator

2 days ago


CôteSaintLuc, Quebec, Canada Ville de Côte Saint-Luc Full time
Job Summary

The Ville de Côte Saint-Luc is seeking a skilled Dispatcher to join our team. In this role, you will be responsible for receiving and transmitting various types of information via telephone, radio transmitter, or teleprinter.

Key Responsibilities
  • Receive and transmit information: You will receive instructions, information on works in progress, and other subjects from various sources, including the central exchange, public, and municipal employees.
  • Retransmit calls: You will retransmit calls to the relevant parties, prioritizing them based on urgency.
  • Record and follow up: You will record the nature of all calls, the time of receipt, and other pertinent information on a card and do follow-up as necessary.
  • Monitor alarm consoles: You will monitor alarm consoles for fire, theft, pumps, power, and other municipal buildings, and advise the concerned parties accordingly.
Requirements
  • High School Diploma: A high school diploma is required, along with a Certificate of Radiotelephone Operator, limited land service, from the Ministère fédéral des communications.
  • Similar work experience: One year of similar work experience is preferred, allowing you to become familiar with this line of work.
  • Bilingualism: Bilingualism, written and spoken, is an asset.
Benefits
  • Competitive salary: The estimated annual salary for this position is between $45,000-$60,000 CAD, depending on qualifications and experience.
  • Opportunities for advancement: This role offers opportunities for career growth and professional development within the Ville de Côte Saint-Luc.

We are committed to creating an inclusive and diverse workplace. If you require accommodations during the hiring process, please let us know. Thank you for your interest in joining our team



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