French/English Banking Representative
4 weeks ago
Role Overview
We are seeking a highly skilled and bilingual individual to join our team as a French/English Banking Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling a high volume of inbound calls in both French and English.
Key Responsibilities
- Respond to client inquiries and resolve issues in a timely and professional manner
- Provide product and service information to clients, ensuring they have a clear understanding of our offerings
- Work collaboratively with colleagues to achieve team goals and objectives
- Contribute to the development and implementation of process improvements to enhance the client experience
- Participate in ongoing training and development to stay up-to-date on products and services
Requirements
- Fluency in English and French (reading and verbal)
- 6 months+ of previous call centre or phone-based customer service experience
- Personal flexibility to work shift work, including weekends
- Ability to work on a hybrid schedule (1 day in office per week)
- Proven ability in building rapport and maintaining client relationships
About TEKsystems
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.
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