IT Technology Roadmap Manager

2 weeks ago


Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

At Four Seasons Hotels and Resorts, we believe in creating an exceptional employee experience through a world-class company culture. Our team members around the world deliver amazing experiences for our guests, residents, and partners. We know that recognizing a familiar face, welcoming a new one, and treating everyone with genuine heart is essential to our success.

About the Role:

This role will partner with the Global Revenue and Channel Distribution team, as well as the Commercial department, to drive revenue and distribution strategies. The successful candidate will have strong subject matter expertise in Revenue Management and Distribution systems, identifying opportunities to maximize their use for achieving our key strategic initiatives.

Responsibilities:

Strategic/Business Plan:

  • Develop and lead the Revenue Management & Distribution technology roadmap in partnership with our Revenue Management and Distribution teams.
  • Partner with the business to ensure seamless rollout of new features and operations excellence of these enhancements across all properties.
  • Interface with external organizations to maintain state-of-the-art knowledge in emerging technologies.
  • Ensure projects and initiatives related to the systems overseen are in alignment with and support our overall strategic plan.

Operations Management:

  • Track and report on system uptime and overall platform health of Revenue Management and Distribution systems.
  • Work with business users and system vendors to identify and prioritize key functionality enhancement requests.
  • Drive the product roadmap in support of our evolving user and business requirements.
  • Monitor and escalate support cases raised with vendors, holding them accountable for their contracted SLAs.
  • Develop and maintain standards for system setup and configuration to ensure optimal system performance and interaction with other Four Seasons systems.
  • Develop strategies for system deployments and/or upgrades at scale while minimizing costs, downtime, and operational impact to the business users.
  • Establish and maintain regular written and in-person communications with our leaders and end users regarding pertinent IT activities.

Financial Management:

  • Provide inputs on technology budgets related to IT implementation, on-going operations, and maintenance.
  • Administration of vendor, outsourcer, and consultant contracts and service level agreements.
  • Help drive user adoption and system feature utilization to maximize ROI on technology spend.


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