Data Activation Specialist

4 weeks ago

Toronto, Ontario, Canada Equest Full time
Job Summary

As a Hybrid Order Coordinator at Equest, you will be responsible for completing all Independent Business and National Account activation orders incoming from Sales. This includes host input, confirmations, special services, and deployment tasks. You will be working in a hybrid position based in our Toronto office.

Key Responsibilities
  • Data input to all host systems relating to the activation and deployment of net-new and existing merchant orders, including OMS, ACI, DMS, e-Select Plus admin tool, PAYD admin tool, AS400, Rogers Portal, and Atlas 360.
  • Resolve data input deficiencies by performing some rudimentary troubleshooting based on information provided on the order.
  • Resolve and complete data input for all orders that fail auto upload.
  • Meet established performance standards for both quality and productivity.
  • Provide excellent customer service to both internal and external customers (AMEX Canada).
  • Actively provide regular feedback for policies and procedures and Help Outlet Solutions.
  • Comply with corporate policies established by Equest Corporation, including the HR Code of Conduct, Technology Policy, and Privacy Policy.
  • Perform other responsibilities as required.

Requirements
  • High School Diploma.
  • 0-1 years of experience.
  • Strong written and verbal communication skills.
  • Ability to prioritize workload and the flexibility to manage multiple tasks.
  • Proficient with Microsoft Office computer programs (Word, Excel, and Outlook).

What We Offer
  • A holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual healthcare, wellness events, and a supportive workplace culture.
  • A workplace committed to investing in Diversity, Equity, and Inclusion (DEI) through various initiatives, including employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources, including an internal DEI website and newsletter.

Find out more about the work perks and benefits you get as an Equest employee at Equest.com/careers

We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation, and intersectional identities. We acknowledge that people from equity-deserving groups are less likely to apply for jobs unless they feel they meet all the requirements posted. At Equest, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.

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