Senior Technical Lead for Unified Communications

3 days ago


Markham, Ontario, Canada Allstate Insurance Company Full time
Job Summary

We are seeking a highly skilled Senior Technical Lead to join our team as a Managing Engineer Unified Communications. This role will be responsible for leading the design and deployment of Genesys contact center solutions, ensuring they meet business requirements and performance standards.

About the Role

This is an exciting opportunity to work in a fast-paced environment with a dynamic team. As a Senior Technical Lead, you will have the chance to:

  • Design and deploy complex systems, including Genesys contact center solutions
  • Lead a team of engineers, providing technical guidance and conducting performance evaluations
  • Troubleshoot and resolve complex technical issues related to Genesys platforms
  • Ensure all systems comply with security policies and best practices
Responsibilities

The successful candidate will be responsible for:

  • Leading the design and deployment of Genesys contact center solutions, ensuring they meet business requirements and performance standards
  • System configuration and troubleshooting
  • Team leadership and management
  • Security compliance and risk management
  • General management and decision-making, including data-driven decision making and effective communication
  • People management, including coaching and mentoring
Requirements

To be successful in this role, you will need:

  • A minimum of 12-18 years of software product/project development experience, preferably in the insurance or finance domain
  • Strong networking skills, including understanding of network protocols, firewalls, and security practices
  • Proficiency in scripting languages (e.g., Python, JavaScript) and automation tools
  • Experience with SQL and NoSQL databases
  • Proficiency in Windows and Linux operating systems
  • Familiarity with APIs, web services, and integration tools
  • Knowledge of monitoring tools
  • Good interpersonal, verbal, listening, and written communication skills
  • Engineering background and experience as a technical lead or architect
  • Experience working with vendors and contract workers
What We Offer

We offer a competitive salary of $120,000 per year, plus benefits and opportunities for professional growth and development.

In addition to a competitive salary, we offer:

  • Flexible work arrangements
  • Employee discounts (15% on auto and property insurance, plus many other products and services)
  • Good Office program (receive up to $400 back after purchasing office equipment)
  • Student Loan Payment Matching Program for Government Student loans
  • Comprehensive Retirement Savings Program with employer matched contributions
  • Annual Wellness allowance to support employees with improving health and wellbeing
  • Personal reflection day
  • Tuition Reimbursement
  • Working within the community and giving back

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