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Customer Support Specialist
2 months ago
We are seeking a highly skilled Customer Support Specialist to join our team at Rokt. As a key member of our support team, you will play a crucial role in ensuring customer satisfaction and resolving any issues that may arise.
Key Responsibilities:
- Manage support tickets and respond to customer inquiries in a timely and professional manner.
- Provide technical support and troubleshooting assistance to customers via live chat and email.
- Collaborate with the technical team to resolve complex issues and implement solutions.
- Collect and analyze customer feedback to identify areas for improvement.
- Work closely with the sales team to ensure seamless handoffs and provide exceptional customer experiences.
Requirements:
- Proven experience in customer support or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong technical skills, including HTML/CSS and experience with Intercom and Linear.
- Passion for delivering exceptional customer experiences and driving business growth.
What We Offer:
- A competitive salary and employee equity plan.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A comprehensive benefits package, including health insurance and retirement plans.
- A dog-friendly office and flexible work arrangements.
About Rokt:
Rokt is a hyper-growth ecommerce company that enables SMBs to unlock value by making each transaction relevant at the moment that matters most. We are a mission-driven team of curious explorers who are passionate about building a disruptive business together.
Why Join Us:
At Rokt, we believe in the power of collaboration, transparency, and diversity. We offer a unique opportunity to work with a talented team of professionals who are dedicated to driving business growth and delivering exceptional customer experiences.
