Guest Service Supervisor

4 weeks ago

Edmundston, New Brunswick, Canada Comfort Inn Edmundston Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Comfort Inn Edmundston. As a key member of our front desk team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure seamless guest service delivery
  • Establish and maintain work schedules and procedures to ensure efficient operations
  • Perform same duties as workers supervised to maintain a high level of service quality
  • Prepare and submit reports to management on guest feedback and service delivery
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs and provide exceptional customer service
  • Co-ordinate, assign and review work to ensure tasks are completed efficiently and effectively
  • Hire and train staff in job duties, safety procedures and company policies
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies to ensure adequate stock levels
  • Perform preventive maintenance to ensure equipment is in good working order
  • Ensure health and safety regulations are followed to maintain a safe working environment
Requirements:
  • Valid driver's licence
  • Attention to detail
  • Ability to work in a fast-paced environment with a large workload
  • Ability to work under pressure and meet tight deadlines
  • Excellent interpersonal skills and ability to work as part of a team
  • Ability to maintain confidentiality and handle sensitive information
  • 1 year to less than 2 years of experience in a similar role
What We Offer:
  • Permanent full-time position
  • 40 hours per week
  • English language of work

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