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Customer Service Representative

1 month ago


London, Ontario, Canada Drake International Full time

We are seeking a skilled Customer Service Representative to join our team at a well-established family-owned nursery located in a picturesque area north of London. As a key member of our small team, you will be responsible for expediting orders, coordinating incoming orders, and coordinating client pickups with a smile.

What We Offer:

  • A competitive hourly rate of $24.00.
  • A flexible schedule with 8-10 hours of work per day, starting at 7:30am, depending on the season.
  • A graduated RRSP matching program.
  • An employer-funded graduated Vision, Dental, and Medical Benefits Coverage program.
  • A friendly and easygoing work environment with excellent coworkers.

Key Responsibilities:

  • Manage all incoming communication from clients, drivers, and vendors efficiently.
  • Utilize Excel to organize and analyze customer data, track inquiries, and generate reports as needed.
  • Process orders and operate a labeler to prepare orders for shipping and tracking.
  • Manage labels and ensure accurate labeling of products according to company standards.
  • Collaborate with team members to streamline processes and improve overall efficiency.
  • Handle customer complaints and escalations.

Requirements:

  • Strong communication skills, both verbal and written.
  • Proficiency in Microsoft Excel for data analysis and reporting.
  • Experience with ERP software is preferred.
  • Excellent organizational skills and attention to detail.
  • Strong problem-solving skills and ability to think critically.
  • Ability to work independently as well as part of a team.
  • Previous customer service experience is preferred.

We are an equal opportunity employer and champions accessibility, inclusivity, and diversity in the workplace. We are committed to providing accommodation for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact your Branch Representative at 519-433-3151#DIADMIN.