Reservations Supervisor

3 days ago


Kitchener, Ontario, Canada Vista Waterloo Limited Partnership Full time
Job Summary

Vista Waterloo Limited Partnership is seeking a highly organized and detail-oriented Reservations Supervisor to join our team. As a key member of our hotel operations, you will be responsible for coordinating and supervising the activities of our reservations team, ensuring seamless guest experiences and efficient business operations.

Key Responsibilities
  • Supervision and Team Management: Lead and supervise a team of 5-10 reservations staff, providing guidance and support to ensure excellent customer service and efficient operations.
  • Reservations and Guest Services: Coordinate and manage reservations, including room assignments, guest requests, and special needs. Ensure accurate and timely communication with guests and internal teams.
  • Training and Development: Train and develop staff in job duties, safety procedures, and company policies to ensure a high level of service and compliance.
  • Operations and Maintenance: Maintain the operation of computer systems, equipment, and machinery, and arrange for repairs to ensure business continuity and customer service delivery.
  • Materials and Supplies: Requisition materials and supplies as needed to support reservations operations.
  • Clients and Partnerships: Negotiate with clients for the use of facilities and participate in promotional activities to drive business growth.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Work Experience: 1 year to less than 2 years of experience in hotel reservations or a related field
  • Language: English
  • Work Hours: 40 hours per week
Personal Qualities
  • Excellent Oral Communication: Strong communication skills to effectively interact with guests, staff, and clients
  • Initiative: Proactive and self-motivated to drive results and improve processes
  • Interpersonal Awareness: Ability to build strong relationships with guests, staff, and clients
  • Judgement: Sound judgement to make informed decisions and resolve issues
  • Organized: Highly organized and detail-oriented to manage multiple tasks and priorities
  • Team Player: Collaborative and supportive team player to achieve business objectives


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