Sales Support Specialist

1 month ago

Calgary, Alberta, Canada Direct Energy Full time
Job Title: Sales Support Specialist

Direct Energy is seeking a highly skilled Sales Support Specialist to join our team. As a Sales Support Specialist, you will play a critical role in ensuring the success of our sales team by providing exceptional customer service and support.

Key Responsibilities:
  • Collect and verify customer information, including Power and Natural Gas usage data.
  • Ensure accurate deal structures for Power, Natural Gas, and other product offerings.
  • Price and understand product offerings to prepare proposals and contracts, and assist in generating revenue.
  • Maintain Service Level Agreement (SLA) productivity targets by delivering RFPs on time.
  • Generate and review contracts for various product offerings, and assist in contract renewal efforts.
  • Adjudicate and approve credit for small customers via utility invoice review and internal pay history review.
  • Meet with customers and channel partners as necessary to present pricing or post-sales account management.
  • Act as a liaison between sales originators, customers, sales channels, and Operations departments to resolve customer issues.
  • Provide expertise in CRM and pricing systems, and assist in executing process and system changes.
  • Assist in developing Request for Proposal response packages.
  • Produce ad-hoc customer reports.
  • Research and resolve enrollment failures, and dropped customer accounts to minimize negative financial impact.
  • Maintain knowledge on commodity and Solutions products, contract terms and conditions, DE risk policy, and internal processes.
  • Follow all Sales, Legal, and Contract Administration policies and procedures to avoid and minimize financial risk.
  • Initiate and coordinate accurate and timely LDC enrollment paperwork.
Working Conditions:
  • Open office environment.
  • Sensory attention: Continual need to give concentrated attention where multiple stimuli are changing quickly and where 2 or more senses – hearing, seeing, touching, and tasking – must be used in coordination.
  • Mental stress: Continuous occurrence of strong demand for results and multiple simultaneous demands requiring decisions.
  • Travel minimal.
  • Hybrid schedule.
Minimum Requirements:
  • High School Diploma.
  • 2 or more years experience in sales, marketing, or customer service.
  • Knowledge of utility rules and requirements for retail energy suppliers.
  • User capability with Microsoft Office products.
  • Excellent analytical and problem-solving skills required.
Preferred Qualifications:
  • Bachelor's degree preferred; preferably in Business Management, Marketing, or a related field.
  • Energy industry experience preferred.
  • Knowledge of retail energy commodity products and pricing components preferred.
  • Knowledge of the sales cycle preferred.
Additional Knowledge, Skills, and Abilities:
  • Excellent analytical and problem-solving skills required.
  • Excellent oral and written communication skills with a commitment to delivering superior customer service.
  • Ability to work as part of a team in a fast-paced entrepreneurial team environment.
  • Attention to detail and deadline orientation; Ability to navigate competing priorities.
  • Resourcefulness and ability to work with limited supervision.
Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is occasional opportunity to move about.

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