Operations Manager

4 weeks ago


Edmonton, Alberta, Canada Finning Full time
Job Summary

Finning is seeking a highly skilled Technical Operations Manager to lead our branch operations, ensuring a safe and healthy work environment, and championing a culture of excellence. As a key member of our team, you will be responsible for managing day-to-day branch operations, assets, and finances, while delivering business results through field service opportunities and sales leadership.

Key Responsibilities
  • Lead and demonstrate a healthy and safe work environment, and culture for all branch employees, contractors, and customers.
  • Ensure compliance with safety practices, policies, and regulations, and conduct monthly spot audits to meet safety targets.
  • Provide clear and effective leadership to branch employees through role guidance, performance management, coaching, and mentoring.
  • Manage branch operations, assets, and finances, including planning, managing, and reporting of financial results, assets, and facilities requirements.
  • Direct timely resolutions to customer issues and goodwill settlements, and investigate service eforms related to variances, service warranty, and service re-do.
  • Actively pursue monies from CAT recoveries, and maximize recovery of components from CAT and OEM.
  • Drive field service sales and execution, and create annual budgets, forecasts, and review contract management emails if required.
Requirements
  • 8-10 years of previous supervisory or leadership experience.
  • Previous experience on the repair and execution side of business.
  • Strong mechanical aptitude to expand technical expertise knowledge base and gain experience.
  • Exceptionally strong interpersonal skills, strong written and verbal communication and presentation skills, and proven leadership, coaching, mentoring, people, and team development skills.
What We Offer

Finning is committed to creating a diverse and inclusive environment, and we actively encourage all individuals to express themselves and achieve their full potential. We are proud to be an equal opportunity employer, and we do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.


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