Operations Manager
4 weeks ago
Job Title: Operations Manager
Job Summary:
We are seeking an experienced Operations Manager to join our team at TownePlace Suites Edmonton, AB. The successful candidate will be responsible for planning and managing the day-to-day operations of the hotel, ensuring exceptional customer service and quality standards are met.
Key Responsibilities:
- Manage the Front Office, Housekeeping, Laundry, and Food and Beverage departments to achieve customer satisfaction and quality service.
- Develop and recommend the budget, marketing plans, and objectives for the hotel.
- Implement company programs, develop local procedures, and manage the operations of the hotel to ensure compliance with SOPs, safety regulations, and all other federal, state, and local laws and regulations.
- Resolve customer complaints and maintain a high level of customer satisfaction.
- Assume the responsibilities of the General Manager in their absence.
Requirements:
- High School diploma or equivalent.
- Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
- Advanced knowledge of the hospitality and business management fields.
- Excellent communication and leadership skills.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
Benefits:
- Team-driven and values-based culture.
- Medical, dental, and vision insurance.
- Vacation and holiday pay.
- Employee assistance program.
- Career growth opportunities and manager training program.
- Reduced room rates throughout the portfolio.
- Third-party perks, including movie tickets and attractions.
- Employee discount.
- Life insurance.
- Parental leave.
- Referral program.
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