Operations Manager

4 weeks ago


Edmonton, Alberta, Canada TownePlace Suites Edmonton, AB Full time

Job Title: Operations Manager

Job Summary:

We are seeking an experienced Operations Manager to join our team at TownePlace Suites Edmonton, AB. The successful candidate will be responsible for planning and managing the day-to-day operations of the hotel, ensuring exceptional customer service and quality standards are met.

Key Responsibilities:

  • Manage the Front Office, Housekeeping, Laundry, and Food and Beverage departments to achieve customer satisfaction and quality service.
  • Develop and recommend the budget, marketing plans, and objectives for the hotel.
  • Implement company programs, develop local procedures, and manage the operations of the hotel to ensure compliance with SOPs, safety regulations, and all other federal, state, and local laws and regulations.
  • Resolve customer complaints and maintain a high level of customer satisfaction.
  • Assume the responsibilities of the General Manager in their absence.

Requirements:

  • High School diploma or equivalent.
  • Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
  • Advanced knowledge of the hospitality and business management fields.
  • Excellent communication and leadership skills.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.

Benefits:

  • Team-driven and values-based culture.
  • Medical, dental, and vision insurance.
  • Vacation and holiday pay.
  • Employee assistance program.
  • Career growth opportunities and manager training program.
  • Reduced room rates throughout the portfolio.
  • Third-party perks, including movie tickets and attractions.
  • Employee discount.
  • Life insurance.
  • Parental leave.
  • Referral program.

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