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Field Service Engineer

2 months ago

Québec, Quebec, Canada Loma Systems Full time
Job Description

Company Overview

Loma Systems is a leading manufacturer of inspection equipment for the food and pharmaceutical industries. We pride ourselves on delivering high-quality technical service and trusted advice to our customers.

Job Summary

We are seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for servicing our Metal Detection, X-Ray, and Check-weighing products at customer sites throughout Quebec.

Responsibilities:

  • Travel and deliver efficient field support to our customers in the food and pharmaceutical industries.
  • Verify that machines are operating at peak efficiency by proper calibration and testing.
  • Commission and test machines using certified test procedures, perform preventative maintenance and emergency service at customer sites.
  • Accurately document and report all service-related activities.
  • Promote sales of additional Loma product offerings.
  • Provide timely feedback on equipment reliability and design.
  • Maintain a satisfactory parts inventory and requisition additional parts required to perform normal FSE duties.
  • Exercise safe working practices and procedures at all times.
  • Conduct on-site training with customer's personnel to ensure proper operation of equipment.
  • Hold meetings with customers, including scope and exit meetings.
  • Participate in the rotation of weekend on-call duties and after-hours phone support.
  • At Loma's team environment, frequently communicate between the field and the internal office support staff on technical-related issues.

Requirements:

  • High school diploma required. Associates degree from a technical school preferred.
  • Minimum 3 years of previous experience in field customer service work or 4 years of military experience required.
  • Knowledge of and experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment in the field and ability to identify root-cause.
  • Take pride in being organized with regards to completion of paperwork, expense reports, etc.
  • Must be self-motivated with an inner drive to exceed expectations.
  • Ability to read, comprehend, and interpret complex technical information involving mechanics and electronics.
  • Professional communication with an ability to resolve customer issues and defuse conflict.
  • Must be capable of a desire to learn a diverse set of products and continually improving product knowledge.
  • Strong ability to use electronic test equipment such as Multi-meters.
  • Ability to accept changes in a fast-paced and changing environment; enjoy taking a hands-on approach in solving problems.
  • Work independently with little supervision while managing difficult and high-pressure customer situations.
  • A role model of Loma's behaviors.
  • Proficient with office software applications required.
  • Ability to work overtime and weekends.

Physical & Environmental Requirements:

  • Must have a valid driver's license and a good driving record.
  • Must be able to travel extensively (80% or more approximately) as required to service our customers.
  • Must be able to work within tight spaces and environments that may be noisy, odorous, dusty, cold, and hot on a regular basis.
  • Must be able to lift and/or move up to 60 lbs. regularly.
  • Must be able to stand for long periods of time as well as walk, twist, bend, kneel, crawl, crouch, reach, climb, and work in awkward positions on a regular basis.

Additional Information

This position is not eligible for visa sponsorship.