Hotel Operations Manager
4 weeks ago
The Duty Manager plays a pivotal role in the success of Coast Hotels by fostering a high-performance culture within the Front Office team. This involves maintaining exceptional Guest Service standards, supporting and executing corporate strategies, and promoting a work environment that embodies Coast Hotels' Core Values. The Duty Manager is responsible for providing guidance and leadership to the Front Office team and all hotel departments.
Key Responsibilities:
Ensures superior customer service levels are consistently maintained by all Front Office team members
Adheres to and enforces Coast's cash handling policies and procedures
Implements Front Desk procedures and provides support to the Front Desk/Bell/Concierge and Valet teams in the absence of the Front Office Manager
Resolves customer concerns promptly, professionally, and in a diplomatic manner
Ensures the Front Office team is trained in all Coast standards
Assists with performance reviews and coaching of the team
Fosters effective relations and communication with other departments
Handles the hotel's Fire Safety and aids with all emergencies
Maintains and monitors room inventory, availability, and educates the team on rates and promotions
Performs other duties as required and assigned
Requirements:
Secondary School Diploma
Bachelor's Degree or Diploma in Hospitality or equivalent combination of education and experience an asset
Minimum 1 year in a hotel leadership role
Self-motivated team player with demonstrated interpersonal & leadership skills
Ability to excel and perform well under pressure
Demonstrated ability to work in a fast-paced, multi-tasking, multi-functional team environment
Excellent communication and organizational skills
Advanced working knowledge of Microsoft Office Suite, and PMS software required
Exemplifies Coast's core values and enjoys working in a culture of accountability
Able to work a flexible schedule, which includes evenings, weekends, holidays, and some overnights
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