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Guest Services Representative
2 months ago
Guest Services Agent Role
The Deerhurst Resort is seeking a highly motivated and customer-focused Guest Services Agent to join our team. As a key member of our front-line staff, you will be responsible for ensuring a seamless and memorable experience for our guests.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Ensure accurate and efficient check-in and check-out processes, utilizing our OPERA computer system.
- Attend to guest complaints, following up with leaders to ensure resolution and guest satisfaction.
- Process payments and handle cash transactions with accuracy.
- Perform switchboard duties, including use of multi-line phone systems and walkie-talkies.
- Complete internal booking computer system for activities, such as sports, spa, and show reservations.
- Answer guest inquiries and direct them to local attractions and activities.
- Promote Deerhurst Resort outlets to increase resort revenues.
- Complete daily paperwork and balancing cash at the end of each shift.
- Assist guests in the lobby area and with luggage storage.
- Respond to emergency calls and fire panel.
Requirements:
- Guest-oriented with a sincere, helpful, caring, and friendly personality.
- Able to work well with others.
- Able to take initiative within given guidelines.
- Pays precise attention to detail, order, and cleanliness.
- Has exceptional energy, flexibility, and professionalism.
- Has effective communication skills (verbal, listening, writing).
- Able to handle cash with accuracy.
- Has exceptional phone manner.
- Able to maintain composure and objectivity while dealing with difficult situations.
- Able to handle problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Able to evaluate and select among alternative courses of action quickly and accurately.
- Is flexible with their schedule, able to work long hours, shift work, evenings, weekends, and holidays as business levels require.
- Previous guest service experience in a hospitality setting preferred.
- Experience handling cash an asset.
- Has intermediate level of competency in all Microsoft office components.
- Valid Ontario "G" class license with a clean driving record.
Physical Aspects of Position:
- Sitting: 0-1 hrs/day.
- Walking: 7-8 hrs/day.
- Standing: 7-8 hrs/day.
- Bending/Reaching: 0-3 hrs/day.
- Pushing/Pulling: 0-3 hrs/day.
- Physical effort: medium, required to lift up to 50 lbs.
- Environmental stress: busy atmosphere.
Visa Requirements: Must be eligible to work in Canada.
Benefits and Employee Perks are available.
The following job description is not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with or expected of the role, but are intended to reflect principal job elements.
